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Patient Experience Specialist

South Central Regional Medical Center • Laurel, MS • 1w ago

Position: Patient Experience Specialist

Department:

Reports to: Department Supervisor

Created: April 16, 2025

Job Summary

We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

Essential Duties and Responsibilities

-Greet and check in patients in a professional and courteous manner

-Answer multi-line phones and direct calls appropriately

-Schedule and confirm appointments using electronic medical records (EMR)

-Verify insurance information and collect co-pays or balances

-Enter and update patient information accurately into the system

-Maintain a clean and welcoming front desk and waiting area

-Assist with filing, faxing, scanning, and other clerical tasks as needed

-Ensure patient confidentiality and comply with HIPAA regulations

Qualifications

-Must be able to @type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills

Minimum Requirements

-Must be able to @type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills

Working Conditions

-Primarily seated in a front desk/reception area

-May involve occasional lifting of files or office supplies (up to 15 lbs)

-Frequent interaction with patients, staff, and providers

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