Customer Service Representative

Robert Half • Waterloo, IA • 1w ago

Description

Join Our Dynamic Team as a Customer Service Representative in Waterloo, Iowa!

Are you ready to make an impact and embark on a career that's as rewarding as it is thrilling? We're on the hunt for a Customer Service Superstar to join our team in Waterloo, Iowa! As a key player on the front lines of customer satisfaction, you'll take charge of a variety of tasks that keep our operation running smoothly. This is your chance to shine in a supportive, fast-paced environment that celebrates customer care excellence. Plus, this opportunity is perfect for building skills and relationships for the future!

What You'll Be Owning (Yes, Owning!)

Every day brings exciting challenges and opportunities for growth:

Be the voice of our company as you handle inbound and outbound calls like a pro, creating positive customer interactions with every conversation.

Deliver exceptional customer service while managing inquiries in a dynamic call center environment.

Masterfully enter and manage critical customer data with precision and efficiency.

Use your communication skills to resolve customer concerns via email with clarity and professionalism.

Be a scheduling wizard, coordinating appointments to meet the unique needs of our valued customers.

Engage your tech-savvy side by utilizing Microsoft Excel and Word to tackle a variety of projects.

Keep our processes sharp by processing and managing order entries accurately and on time.

Contribute to our reputation of excellence by monitoring and updating customer accounts regularly.

We don't just offer a job-we offer a community rooted in trust, respect, and shared values. Our team is more than just colleagues; we're a family that takes pride in creating an environment where collaboration thrives and people genuinely care for one another.

When you join as a Customer Service Representative, you'll be stepping into a workplace that values integrity, inclusion, innovation, and commitment to success-with values that guide everything we do. This role puts you at the heart of a company that believes in celebrating its people. From the big accomplishments to the everyday wins, you'll be surrounded by leaders and teammates who champion your growth and contributions.

We're passionate about making every employee feel valued, respected, and supported. Trust is the foundation here, and you'll notice it in every conversation, project, and relationship. Whether it's a simple "thank you" for a job well done or an opportunity to take on new challenges, we're invested in your success.

Want to work in a place where you truly love your team and your work? Where your ideas, dedication, and care make a difference every day? This is your chance-apply now and experience a culture that puts its people first. Let's grow and succeed together

Requirements - Proficiency in answering inbound calls and handling customer queries effectively.

Prior experience in a call center customer service role is essential.

Exceptional customer service skills with a customer-first mindset.

Ability to perform data entry tasks accurately and efficiently.

Skilled in managing email correspondence professionally and promptly.

Experience in handling both inbound and outbound calls.

Proficient in Microsoft Excel for data organization and analysis.

Familiarity with Microsoft Word for document creation and editing.

Experience in order entry, ensuring accuracy and timeliness.

Ability to schedule appointments effectively, optimizing time management. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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