Senior Rooms Operations Manager

Marriott • Philadelphia, PA • 2w ago

Additional Information

Job Number 25067068

Job Category Rooms & Guest Services Operations

Location W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAP (https://www.google.com/maps?q=W%20Philadelphia%2C%201439%20Chestnut%20Street%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019102)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.

Leads specific team while assisting with meeting or exceeding property goals.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.

Sets clear expectations, with the General Manager, for the team.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Schedules the team against guest and hours/occupied room goals.

Monitors compliance with standards and procedures.

Performs hourly job functions as needed.

Providing Exceptional Customer Service

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

The salary range for this position is $79,000 to $101,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Account Manager - Essity250575

Essity • Philadelphia, PA • 31min ago

Management & Administrative

Account Manager - Essity250575 DESCRIPTION/RESPONSIBILITIES: Account Manager - Tork Who We Are Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North Americ...

31min ago

Go to Apply

Sales Manager

ADVANTAGE SALES & MARKETING LLC • Philadelphia, PA • 4h ago

Management & Administrative

Sales Manager Job Locations US-MD-Baltimore | US-PA-Philadelphia Primary Posting Location : City Baltimore Primary Posting Location : State/Province MD Primary Posting Location : Postal Code 21205 Primary Postin...

4h ago

Go to Apply

Customer Service Manager, Airport Customer Operations

American Airlines • Philadelphia, PA • 4h ago

Management & Administrative

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. A...

4h ago

Go to Apply

Customer Service Manager, Airport Customer Operations

American Airlines • Philadelphia, PA • 4h ago

Management & Administrative

4h ago

Go to Apply

Customer Service Manager, Airport Customer Operations

American Airlines • Philadelphia, PA • 4h ago

Management & Administrative

4h ago

Go to Apply

Manager, Software Engineering (Remote)

Cengage Group • Philadelphia, PA • 23h ago

Management & Administrative

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - drivi...

23h ago

Go to Apply

Product Manager Authoring (Remote)

Cengage Group • Philadelphia, PA • 1d ago

Management & Administrative

1d ago

Go to Apply

Product Manager, Assessment (Remote)

Cengage Group • Philadelphia, PA • 1d ago

Management & Administrative

1d ago

Go to Apply

Business Sales Account Manager

Verizon Communications, Inc. • Blue Bell, PA • 1d ago

Management & Administrative

Reference #: r-1072675 When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power...

1d ago

Go to Apply

Security Operations Armed Account Manager

Allied Universal • Camden, NJ • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wi...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.