Assistant Account Manager

Enhanced Protection Services • Bel Air, MD • 1w ago

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

The Assistant Account Manager is a support role for the Threat, Disaster and Emergency Response division of RACS. This position is responsible for the management of the work order process in Service Channel for a specific client.

Job Duties:

Review of invoices for client as compared to work orders present in Service Channel for submission to client for payment.

Review of work orders in Service Channel as compared to invoices and accept, invoice or close work orders as needed.

Document and track the need for additional work orders and communicate to the client.

Communication with clients regarding invoicing issues and submitting necessary corrections to shared services.

Communication with clients regarding accounts receivables/collections.

Communicates with Operations and AP regarding opened work orders to ensure systems are updated timely for invoicing by shared services.

Responsible for submitting proposals and invoices into Service Channel.

Work in tandem with EA Project Manager as a team to ensure accurate and timely submission of invoices into Service Channel to reduce AR aging and eliminate potential bad debt.

Reporting on outstanding work orders and invoices to clients as requested.

Provide weekly reporting on outstanding invoices pending work orders from client and opened work orders in Service Channel pending invoicing.

Job Requirements:

Bachelor's degree preferred. Experience will be taken into consideration as a supplement to degree.

3+ years of professional-level experience in accounts receivable/billing required.

Experience in management of customer portal invoicing systems

Experience in Service Channel preferred.

Proficient in MS applications (Outlook, Word, Excel, Power Point).

Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

Demonstration of string customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner.

Ability to write effective and concise reports in neat, legible handwriting is required.

Professional, articulate and able to use good independent judgement and discretion.

Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients. While functioning as a team player required.

Ability to multitask with strong attention to detail.

Pay & Benefits:

$50,000 annual pay

Allied Universal® RACS division offers industry leading benefits, which are available to all full-time employees:

Medical/Dental/Vision coverage

Free employee life insurance

401K

Paid holidays and flexible PTO (Paid Time Off)

Great company culture and work/life balance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Job ID: 2025-1368059

Location: United States-Maryland-South Bel Air

Job Category: Management

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