Service Account Manager

Philips • Bedford Heights, OH • 1w ago

552494 Service Account Manager

Drive customer success by leading the delivery and lifecycle management of Philips' healthcare technology solutions as a trusted Service Account Manager.

Your role:

You'll lead the successful delivery of complex healthcare programs by managing multiple interrelated projects that align with customer goals and Philips' standards.

As a central member of the Customer Success Team, you'll collaborate with customer executives, Philips leadership, and internal teams to ensure seamless solution implementation and lasting value.

This role involves direct engagement with key stakeholders, including participation in executive committees and strategic decision-making forums.

You will have the opportunity to broaden your expertise in healthcare operations and technology, enhance customer strategy capabilities, and contribute to upsell and cross-sell opportunities.

The position requires travel to customer sites 15-20% of the time, as agreed with clients.

You're the right fit if:

You've acquired 3+ years of experience in technical program or account management within a healthcare or related industry (individual contributor role).

Your skills include healthcare industry knowledge, clinical workflows, program leadership, and tools such as project management software; Project Management or ITIL Certification is a plus.

You have a bachelor's degree (preferred), or equivalent experience in healthcare, technology, or business.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You're an excellent communicator and collaborator with a professional demeanor, fluent in English and the local market language(s), and committed to delivering exceptional customer outcomes.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a remote role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business .

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, WY is $76,475 to $131,100 per year.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY is $80,500 to $138,000 per year.

The pay range for this position in AK, DE, MD, NY, RI, WA is $84,525 to $144,900 per year.

The pay range for this position in CA, CT, MA, NJ, DC is $90,160 to $154,560 per year.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Philips

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