Servicing Operations Manager

Huntington National Bank • Minnetonka, MN • 1w ago

Description

Summary:

The Servicing Operations Manager is responsible for oversight of equipment and collateral activities including UCC, Insurance, Titles and Records Management across the Equipment Finance businesses. This role will lead the risk management of these critical activities while driving continual improvement of the supporting operational processes.

Duties & Responsibilities:

Lead UCC, Titles, Insurance, and Records Management teams to ensure accuracy, security and interest in equipment throughout the life cycle of the loan or lease transactions.

Responsible for auditing, tracking, escalation, reporting and any necessary remediation based on the follow up and process support for these activities across the Equipment Finance teams.

Work with technology team partners to identify future state technology needs to improve automation and improvements to drive efficiency and maintain risk levels.

Quickly Identify and close any critical training, process or structure gaps within the UCC, Insurance, Titles and Records Management teams.

Lead, coach, and manage team supervisors and managers; responsible for all human resource management activities including hiring, training, weekly sync up meetings, annual performance reviews, etc.

Identify and implement consistent practices across segment portfolio teams. Search for opportunities to reduce risk, improve speed and accuracy, and reduce manual processes.

Drive continual improvement of operational processes

Work with leadership to establish/report performance goals that align with Equipment Finance objectives

Build cross-organizational partnerships

Develop reports and dashboards to demonstrate teams progress, roadblocks, successes and gaps. Escalate blockers and gaps and work with leadership and team to address each.

Perform other duties as assigned

Basic Qualifications:

Bachelor's degree

Minimum 8 years of financial services leadership experience, preferably in the Equipment Finance industry

Minimum of 5 years managerial experience, preferably in a Risk or Operations capacity

Preferred Qualifications:

Proven risk management abilities including reporting, tracking and audit responsibilities

Proven ability to lead continuous improvement efforts to maximize efficiencies and identify / correct process deficiencies

Proven leadership and mentoring capabilities

Ability to form strong relationships with internal and external partners

Ability to thrive in a collaborative, fast-paced, team-oriented environment

Problem solving skills / ability to handle complex issues

Ability to multi-task and meet deadlines

Excellent verbal and written communication skills

Project / program management skills

LI-Hybrid

LI-DK1

CML

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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