Customer Service Agent

Forward Air • Torrance, CA • 1w ago

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Customer Service Agent, Logistics

Available Schedule: Monday - Friday 6:00am - 3:00pm or Monday - Friday 8:30am - 5:00pm

Compensation: $25.00-$30.00 per hour

Core Responsibilities & Duties:

Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures

Research information to solve customer service problems

Document and record monthly activities for period end reporting

Manage the ops board, follow through on task from the order entry, to putting the correct cost in the system, keeping notes, tracking, updating delivery times

Base line understanding of excel functions and how to manage email rules with Outlook

Shipment scheduling using tolls available; email supplier/carrier/customer BOL

Making routing decision based on the information provided in TMS tool or from customer requirements

Manage activity, responsibilities and all related tasks required for the accounts under your supervision

Coordinate and prepare all the documentation for all job assignments

Knowledge of routing domestic shipments in the most economical mode to meet the customer needs as well as Omni Logistics

Reply to rate inquiries in a clear, concise, and timely manner

Job Requirements & Qualifications:

Knowledge of customer service practices and administrative procedures

Accurate data entry is a necessity

Must be able to multitask

Must be proficient in the use of standard office software applications

Must have excellent communication skills (written and verbal)

Excellent organization skills, as attention to numerous email groups is required

Exemplary customer service skills are required

Must be a self-starter with common sense, a professional attitude, and strong problem solving ability

Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions

Ability to work cooperatively with others at all levels within the organization

Requires the ability to make judgments and work with minimum supervision

Knowledge of warehouse management system SAP is a plus

Availability for occasional short shift on Saturday or Sunday

What We Offer:

Competitive base salary

Paid time off within the first year of employment, sick time and holidays

Company provided life insurance

Health, vision, and dental insurance options

Commuter benefit plan

Optional supplemental life insurance

401(k)

A great place to work with a terrific culture

IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team

Similar Jobs

Ads Account Manager, Wondery

Amazon • Culver City, CA • 57min ago

Management & Administrative

Description As an Account Manager you will play a key role in the success of our Sales Team by strategically building sales plans, accurately processing orders, and optimizing ongoing campaigns in a fast paced sales e...

57min ago

Go to Apply

Service Desk Technician

General Dynamics Information Technology • El Segundo, CA • 4h ago

Management & Administrative

Req ID: RQ198774 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Computers,Remote Support,Troubleshoot...

4h ago

Go to Apply

Car Sales Consultant

The Hertz Corporation • Inglewood, CA • 5h ago

Management & Administrative

The? Car Sales Consultant facilitates the sales & finance process, provides excellent customer service, supports lot operations and omni-channel sales. Fully execute sales process, achieve monthly sales targets, ma...

5h ago

Go to Apply

Production Manager - Beef/Poultry Manufacturing

Sysco • Vernon, CA • 20h ago

Management & Administrative

Company: US0310 Pallisades Ranch, Inc. Sales Territory: None Zip Code: 90058 Travel Percentage: 0 Compensation Range: $79,800.00 - $119,700.00 The compensation range provided is in compliance with st...

20h ago

Go to Apply

Sales Account Manager, Consumer Electronics

Amazon • Santa Monica, CA • 1d ago

Management & Administrative

Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other o...

1d ago

Go to Apply

Security Officer On Call

Allied Universal • Santa Monica, CA • 2d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wi...

2d ago

Go to Apply

Security Officer for Manhattan Village

Allied Universal • Manhattan Beach, CA • 2d ago

Management & Administrative

2d ago

Go to Apply

Office Manager

Robert Half • Long Beach, CA • 2d ago

Management & Administrative

Description We are looking for a dedicated and detail-oriented Office Manager to join our team in Long Beach, California. In this long-term contract role, you will oversee administrative operations, manage financial pro...

2d ago

Go to Apply

Operations Manager-CA

CVS Health • Long Beach, CA • 3d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions com...

3d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Bellflower, CA • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.