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Customer Service Representative

Insight Global • Bay Shore, NY • 1w ago

Job Description

Job Duties

Ensure accurate and timely distributor order processing including returns and credits.

Confirming pricing, item number/description and quantities are correct.

Provide information about the products

Document and update customer records based on interactions.

Develop and maintain a knowledge base of the evolving products and services.

Ability to research issues independently to determine root cause and corrective action needed.

Demonstrate follow up action with customers, distributors, sales force, and end users.

Provide continuous and responsive support to sales force.

Ability to work with other departments such as Shipping, Production, and Purchasing.

Special projects as needed.

Perform other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Skills & Qualifications

Must be able to work Monday-Friday 8am-5pm (not a remote position) and occasional OT as needed.

Must have strong ability to prioritize, multi-task and problem solve.

Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.

Strong interpersonal and communication skills, written and verbal.

Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.

Ability to build rapport with clients.

Proficient in Microsoft 365. Strong Excel skills Positive and professional demeanor. Proficient in Netsuite preferred, but not required null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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