Entry Level Call Center Agent

Vertical Screen Inc. • Warminster, PA • 2w ago

This employer will be on-site conducting interviews at our Multi-Industry Career/Job Fair which will be held on Tuesday, April 29, 2025, at PA CareerLink Bucks County, 4800 E. Street Rd., Trevose, PA 19053. The Job Fair hours are 2:00 PM -- 4:30 PM. For more information on the Multi-Industry Job & Resource Fair, please contact Jessica Peterson at jpeterson@buckscareerlink.org.

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries -- Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint -- we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Are you interested in research and investigative services? Do you enjoy being on the phone and performing independent computer work? Would you like to work in the background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients' job applicants can get hired. As a Verification Researcher, you will be an important part of this process!

We are looking for detail-oriented researchers to investigate the employment and education histories of our clients' job applicants. These verifications take place in a unique call center environment, where researchers make outbound calls without any sales or solicitation involved.

Other job duties include reviewing and evaluating documentation and information needed for the background screening process and maintaining and documenting detailed notes in system regarding correspondence with applicants.

This is an on-site position out of Warminster, PA with the hours of 10am-6pm M-F.

Responsibilities

Verify education and employment history as well as conduct reference interviews

Conduct research via outbound calls, fax, email, internet and online database searches

Master the proprietary software to accurately transcribe verified information and notes

Meet pre-established production goals

Required Skills

Must be able to work in a fast paced, inbound/outbound call center environment

Ability to multitask

Strong attention to detail

Ability to efficiently operate and navigate a computer and internal software

Excellent verbal and written communication skills

Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

RushBus scheduled service from Septa Bus Route 22 and Regional Rail

Employee referral bonus program

Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

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