Customer Service Representative

NIDEC MOTOR CORPORATION • East Syracuse, NY • 1w ago

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.Job SummaryThe Traction Customer Service Representative supports customers and internal teams by providing helpful information, answering questions, entering orders, and resolving issues. The CSR role is the front line of support to help ensure that customers are satisfied with products, services, and features. Also providing solutions that fit individualized situations and prioritize the customers' needs at each step of the process.Job DescriptionSPECIFIC JOB RESPONSIBILITIESThis position requires the ability to work independently as well as in a team setting and will be expected to accept direction from the Customer Service Supervisor/Manager with the ability to work amicably and productively with co-workers.Ensure a prominent level of accessibility to customers, including handling and processing a large volume of phone calls or e-mails in a prompt and efficient manner.Maintain a strong consistent positive, cohesive, and professional relationships toward customers.Serve as the point of contact and voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.). This includes improving day to day process interaction with customers by leveraging detailed customer knowledge.Effectively communicate directly with external customers to provide lead times, pricing, availability, delivery dates, order acknowledgements, updates, and shipping information.Direct information and updates to the proper individuals within the organization timely. This includes actively building strong relationships with customers to gain an understanding of their business, service needs, drivers, and desires.Resolve customer service problems that arise through the sales order process teaming up with necessary business partners for successful closure.Identifying improvements in ways of working to drive a high level of service delivery excellence and customer satisfaction.Cross train as needed and provide backup as required for customer team members.Process credits and RGA's (Returned Goods Authorization) accurately and in a timely manner, according to department procedure.Ensure smooth execution of the orders by collaborating closely with the customers, vendors as well as internal stakeholders.Additional tasks and duties assigned based on business needs.REQUIRED QUALIFICATIONS AND EXPERIENCEAssociates or high school/GED required. Bachelor's degree preferred. Must have 3-5 years' relevant Customer Service experience.Previous experience in Traction products and service is a plus.Excellent communication skills (active listening, phone, computer, and written communication skills).Ability to prioritize, pay attention to detail, and manage time effectively.Ability to analyze information and relay it to individuals at different levels.Strong PC skills with proficiency in Microsoft Office required.EDI, Fourth Shift, or Microsoft AX/Dynamics 365 experience a plusDemonstrate a commitment to high professional ethical standards in a diverse workplace.Excel at operating in a fast-paced community environment.Office position 5 days a week M-F to support business need.Must b

Similar Jobs

IT Helpdesk Technician 2

Knowles Precision Devices • Cazenovia, NY • 12min ago

Management & Administrative

IT Helpdesk Technician 2 Department: Information Technology Employment Type: Full Time Location: Cazenovia, New York Reporting To: Helpdesk Supervisor Compensation: $65,000 - $75,000 / year Description Thi...

12min ago

Go to Apply

Customer Service Representative

Rapid Response • Syracuse, NY • 22min ago

Management & Administrative

Customer Service Representative Department: Customer Service - NY Location: Syracuse, NY START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3394079&source=3394079-C...

22min ago

Go to Apply

Office Assistant 2 (Calculations)

SUNY Upstate Medical University • Syracuse, NY • 29min ago

Management & Administrative

Job Summary: Under the general guidance of the Financial Services Management Team, the Payer Collection Clerk independently reviews open hospital accounts to ensure they have been billed in accordance with appropriate...

29min ago

Go to Apply

Project Manager, PMO (Remote)

Molina Healthcare • Syracuse, NY • 1d ago

Management & Administrative

JOB DESCRIPTION Job Summary Focuses on process improvement, organizational change management, project management and other processes relative to the business. Project management includes estimating, scheduling, cost...

1d ago

Go to Apply

Customer Service Agent

Carrier • East Syracuse, NY • 3d ago

Management & Administrative

Country: United States of America Location: CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA Carrier Global Corporation, global leader in intelligent climate and energy solutions,...

3d ago

Go to Apply

Manufacturing Engineering Manager

Lockheed Martin • Liverpool, NY • 4d ago

Management & Administrative

Description: WHAT WE'RE DOING We understand the importance of our missions and the trust our customers place in us. With this in mind, we strive to excel in every aspect of our business and approach every challenge w...

4d ago

Go to Apply

Data Entry Clerk

Aston Carter • Syracuse, NY • 6d ago

Management & Administrative

Administrative Assistant Job Description: As an Accounts Receivable/Accounts Payable Administrative Assistant, you are essential to the financial operations and success of the organization. You will manage AR/AP tasks...

6d ago

Go to Apply

KPB Trust Officer

KeyBank • Syracuse, NY • 6d ago

Management & Administrative

Location: 66 South Pearl Street - Albany, New York 12207-1501 Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues and employs sound fiduciary judgement Designs and delivers soph...

6d ago

Go to Apply

Account Manager

Avery Dennison • Liverpool, NY • 6d ago

Management & Administrative

Company Description About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help adv...

6d ago

Go to Apply

AR/AP Administrative Assistant

Aston Carter • Syracuse, NY • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.