Supply Chain Investigations Manager

Lowe's • Mooresville, NC • 1w ago

Identifies and intakes external/internal fraud cases across Stores, Supply Chain, Support Centers and eCommerence

Design and implement new processes or rules targeting system gaps in all selling platforms to limit fraud or refund exposure and revenue loss

Build relationships, collaborates, and communicates effectively with teams across Lowe's to include field investigators, stores and Lowe's technology groups

Produce, analyze, and develop point-of-sale or fraud-based reporting platform and tools.

Maintains active participation in the Organized Retail Crime Associations, RILA, MRC and CNP in order to remain knowledgeable regarding loss prevention efforts of theft and fraud in the industry and effect legislation favorable to retailers and Lowe's

Act as Project Manager for new applications, technology and tools for the following purposes to include both identify theft as well as provide an investigative path, identify sales reducing activities, margin eroding behaviors, potential fraud via store, phone and web transactions ensuring a seamless roll out and adoption by the enterprise.

Assist with training of online fraud investigator position to minimize fraud activity and identify Organized Retail Crime groups.

Investigate and decision risky customer transactions and return status classification

Collaborate with Store Operations, Lowe's Digital, Gift Card Marketing and Payment Card Operations to minimize loss while enhancing sales and profitability.

Collaborate with Store Operations Support on policy and procedures to minimize in store credit card fraud and enhance compliance with PCI regulations and laws

Provide input and trends to IT Security, DACI and other information technology groups to review current platforms and risks necessary to protect customer data while protecting the Lowe's brand.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $98,200.00 - $164,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Lowe's

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