Assistant Administrator
Job Details
Job Location
Springfield Gardens CR - Springfield Gardens, NY
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$20.00 - $25.00 Hourly
Travel Percentage
None
Job Shift
Morning
Job Category
Admin - Clerical
Description
SUMMARY
The administrative assistant is an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.
Functions as the initial point of contact for patients both on the phone and in office.
Appropriately triage calls, schedule appointments and provide information about the programs services.
Coordinate patient payment methods with our benefits department and patient benefit providers.
Assist the program staff in managing compliance with regulatory operational requirements.
Administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation.
COMPETENCIES (KSAs)
Ethical Practices
Judgment
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Technical Capacity
Customer Service
Qualifications
REQUIRED EXPERIENCE:
Experience in customer service/receptionist positions in an office setting required
Prior experience working with Chemical Dependency patients and/or experience working in an healthcare outpatient clinic setting preferred.
Experience working in and adhering to OASAS licensed 822 program regulations is a plus.
REQUIRED EDUCATION:
High School Diploma required
College degree or coursework in business administration or related field preferred
WORK ENVIRONMENT
This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to @type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
