Job Summary:
WHO ARE WE?
The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike.
Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front-Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination.
WHO ARE YOU?
Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on!
You are passionate about assisting others and live music.
You are resourceful, motivated, and committed to your work.
You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly.
You enjoy teamwork and take pride in success!
WHAT WE VALUE:
Safety First: Ensuring a safe environment for both employees and guests is our top priority.
Care: We believe in showing care in everything we do.
Encore: Creating moments of service excellence for everyone.
Efficiency: Staying organized and efficient allows us to deliver the best experiences.
The Role:
As an usher or ticket taker, you help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show. Both positions require standing for long periods of time.
Key Responsibilities:? Ushers
Greet guests, assist guests with locating their seats and examine tickets for entry to various seating levels around the venue throughout the event. Ticket verification includes either wrist banding or stamping the hands of patrons once their section has been verified.
Assist with keeping the venue safe, clean, and presentable to the guest. This includes cleaning seats prior to each show, in addition to checking the condition of seats and notifying Maintenance should a loose seat or other safety concern be found.
Resolve guest complaints/problems and/or bring the guest to the appropriate member of Management to handle
Aiding guests with special needs, such as helping with seat accommodations
Guide guests to exits or provide other instructions/assistance in case of emergency
Be knowledgeable of all seating configurations, as well as the venue layout to be able to better serve our guests. Ushers should be able to direct any guest to any location within the venue (i.e. restrooms, food and beverage, merchandise)
Ensure that all guests are safely enjoying the show
May assist in verifying Staff credentials to generally restricted areas.
Partner with fellow band members at the end of the show to close the venue - this includes clearing the Pavilion of garbage/recyclables and bringing lost and found items to the Box Office.
Responsible for entering availability 3 weeks in advance through the ABIMM system. The employee is further responsible for communicating with the supervisor should that availability change.
Ensuring that time worked is accurately captured through the ABIMM system.
Additional tasks as requested by Management
Qualifications:
Must be at least 16 years of age
At least 1+ year in a guest service role preferred
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
Join us as we create Once in a Lifetime Experiences for our Fans.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
