About Us
One Medical is a primary care solution challenging the industry status quo by
making quality care more affordable, accessible and enjoyable. But this
isn't your average doctor's office. We're on a mission to transform
healthcare, which means improving the experience for everyone involved -
from patients and providers to employers and health networks. Our seamless
in-office and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and mental
health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon.
Together, we look to deliver exceptional health care to more consumers,
employers, care team members, and health networks to achieve better health
outcomes. As we continue to grow and seek to impact more lives, we're
building a diverse, driven and empathetic team, while working hard to
cultivate an environment where everyone can thrive.
The Opportunity
As a Float Medical Assistant, internally known as a One Medical Lab Services
Specialist/ Member Support Specialist, at one of our offices presently
focused on our Senior Health member population (age 65+), you'll
provide an exceptional experience for our patients and help them accomplish an
important part of their care journey by providing venipuncture as well as
other clinical support services. You will be an ambassador for patients,
with a mastery of human connection and a strong drive for service. You will
remove barriers to care, resulting in a truly exceptional in-office patient
experience. You are the steward of the space and ensure the look and feel of
the office lobby are on brand with the One Medical experience. You will be the
first point of contact for our patients, as well as provide any other
support as requested by the Practice Coordinator, Operations Manager, or
provid
You are a strong team player and use your innovative problem solving skills to
tackle various tasks and challenges. You combine excellent specimen collection
technique with tactful interpersonal skills during every interaction with your
patients, at both the front desk and in the lab. You have a strong grasp of
verbal and written communication. You are able to identify opportunities and
deliver on customer-centric solutions while using empathy, focus, and
compassion in all interactions with patients and teammates. You bring
self-awareness to your daily work to utilize your strengths and develop your
areas of opportunity. You thrive in cultures that focus on feedback and growth
and are nimble in their approach to respond to the needs of the patients and
team. You have an unwavering drive to help and serve others and create amazing
moments for our members and teammates. If this sounds like you, we would
love to connect.
What you'll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great
interaction and effective communication that we use with patients and each
other) in all patient interactions, both clinical and administrative,
and ensure a fluid and positive in-office experience through patient intake,
same day schedule management, appropriate follow up scheduling, strong
knowledge of billing and insurance, monitoring patient feedback and
assisting with outreach as necessary
Provide best in class venipuncture services on a population ranging from
pediatrics to geriatrics, depending on the office location
Perform and assist with extended scope duties such as, but not limited to
non-blood specimen collection, EKGs/ECGs, vitals,ear lavages,
vaccines, PPD tests, and swabs
Maintain high standards of in-office care through proper specimen labeling,
handling and processing, inventory upkeep, and tool sterilization
Continue to care for our members beyond the lab room by answering patient
messages, following up on lab cases and assisting our providers and virtual
medical team with clerical duties such as, but not limited to biometric
screening forms, medical record and consult review, billing inquiries,
and DOH reporting
All front of house duties including check in/check out, insurance
verification, printing/paperwork tasks, prepping tests, tasking to
service level expectations etc
Contribute to team development through rounding, attending team huddles,
participating in team problem solving, supporting in office providers with
ad hoc asks, etc.
Perform opening and closing duties/daily office upkeep as required,
including maintaining the look and feel of both patient and employee facing
spaces, restocking supplies, and organization
Master our technology suite including, but not limited to Slack,
G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical
Record System, in order to interact with team members and complete daily work
These responsibilities are intended to describe the general nature and level
of work being performed by personnel assigned to this job classification. They
are not to be construed as an exhaustive list of job duties performed by
personnel in this classification. Other job related duties may be assigned by
management.
What you'll need:
At least 6 months of relevant experience as a Medical Assistant or
Phlebotomist outside of a training/externship environment
Strong customer service skills, including ability to establish and maintain
effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet
and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams
(additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection
process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up
to take action on challenges, and learning quickly and effectively when
faced with new situations or tasks
Competitive salary: starts at $23.00
One Medical is committed to fair and equitable compensation practices.
The base pay range for this role is $23.00 to $28.00 per hour based on a
standard... For full info follow application link.
