Customer Service Billing Manager

Arapahoe County Water& Wastewater Authority • Centennial, CO • 2w ago

Are you looking for a fascinating and unique job opportunity? Do you want to help make a difference in helping to serve our community? Check out this great full-time position in the Customer Service Department at Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3,500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match, Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Qualified candidates can apply by visiting our career page:

https://recruiting.paylocity.com/recruiting/jobs/All/df10a727-b32 c-4cfa-b98a-bf89ce6d82f9/Arapahoe-County-Water-Wastewater-Authority Why Work for ACWWA? ACWWA is a dynamic and positive place to work with passionate employees. ACWWA provides excellent benefits including a 100% employer paid health insurance, dental, vision, HRA contributions, 11 paid holidays, 3% employer contributions to employee retirement plus up to 5% matching retirement contribution program, wellness reimbursement, volunteer time off, vacation, sick time, short term disability and many more. More information about ACWWA can be found at www.ACWWA.com JOB SUMMARY:

Under general supervision of the General Manager, oversees and manages the customer service, billing and collection activities and the day-to-day office operation. The Billing and Customer Service Manager is responsible for ensuring customer satisfaction by addressing inquiries, resolving issues, and facilitating effective communication between customers and vendors of our organization.

ESSENTIAL FUNCTIONS:

? Responsible for the effective administration and management of ACWWA's Customer Service, Billing and Collections functions. Including working with other departments to solve issues, track performance, addressing customer questions and concerns with empathy and efficiency. Ensuring accurate meter reading and billing processes. Leads the effort to resolve complex customer service/billing issues. Evaluating department processes and regulations and recommending/implementing improvements. ? Supervises and support to the Customer Service/Billing Team ? Manages and maintains the Customer Service Information (CUSI) program, trains and provides technical support to others to use the prog ? Works closely with the Finance Department and Engineering/Operations Departments to address common issues. ? Operates as ACWWA's Public Information Officer (PIO). This would include the content management of ACWWA's website, customers outreach communication, education to the public, relationship with other partners such the City or the State. Establishes and maintains cooperative working relationships with co-workers, outside agencies, and the public. ? Provides leadership and oversight regarding ACWWA's administration office. Manages outside service companies working in the building and general office management responsibilities to help keep an efficient, safe and enjoyable environment. ? A key leader in supporting ACWWA's culture. ? Organizes and maintains records management systems and various administrative files. ? Act as the liaison to ACWWA's Board of Directors ? May lead company initiatives and projects.

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