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Service Coordinator 2

CENTRAL COUNTIES CENTER FOR MHMR SERVICES • Temple, TX • 2w ago

Minimum Starting Hourly Rate: $21.90/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

Health

Dental

Vision

Life Insurance

Generous Paid Time Off - 9.23 hrs per pay period

10 Observed Company Paid Holidays

8 Hours Annual Volunteer Time Off

Retirement Plan w/ Employer Match

Employee Assistance Program

Flexible Spending Account

GENERAL DESCRIPTION

Serves as the primary Service Coordinator for the consumer on his or her caseload currently being served in the Home and Community-based Services and/or Texas Home Living waiver programs. Responsible for the development of a relevant Person Directed Plan (PDP) based on the needs and desires of the consumer and the ongoing evaluation of the plan. Facilitates planning meeting discussions to discover these needs. Responsible for the service planning, monitoring of the plan, crisis prevention, and assessment of each assigned consumer. Works closely with a network of internal and external service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC. May be required to drive among the 5 different service counties to make face to face contacts and attend planning meetings of each assigned consumer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity. All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.

Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally. Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members. Support team concepts and cooperate with others to achieve team objectives. Does not engage in gossip or negative talk, but instead is focused on solutions and ways to improve morale.

Assessment: Responsible for the assessment of consumer needs based on the discovery process using the appropriate tools. Completes Service Coordination Assessment annually or as status changes. Completes PAS/HAB assessments as needed annually or as status changes. As needed: Updates ICAP (Inventory for Client and Agency Planning) assessment every 3 years or as status changes, Completes the IDRC (Intellectual Disability/Related Conditions) assessment if needed and renews annually prior to expiration date.

Service Planning: Responsible for the development and ongoing evaluation of the Person Directed Plan, including facilitating the planning team meeting. HCS plans must be faxed to the provider (with proof of fax confirmation) within 10 days from the date the planning meeting was held. It is recommended that annual planning meetings should be held within 90-45 days prior to expiration of the IPC. Revisions to the plan should be completed within 10 days of notification that a revision is needed. Request for transfer of provider should be initiated within 3 days of notification of desire to transfer. Completes annual packet with appropriate forms and submits to Administrative Assistant within 10 days from the date of the meeting.

Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan. Responsible for meeting the unit policy regarding meeting an A (51-face to face) goal of 95% and a B (52-additional face to face or collateral contact) goal of 100%. Documents delivery and satisfaction and progress or lack of progress for both waiver and non-waiver services at least once every 90 days.

Documentation: Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) every Monday by 5pm for the previous week. This deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager.

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