Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Director, Account Management - HCS
Human Capital Solutions
Are you passionate about driving strategic partnerships that elevate the employee experience?
Are you motivated to lead client relationships that deliver measurable outcomes for large organizations?
About Conduent Human Capital Solutions
Conduent's Human Capital Solutions (HCS) empower CHROs to deliver meaningful employee experiences by transforming complex HR and benefit programs into streamlined, AI-driven solutions. We help employees make better decisions across the employment lifecycle-from health and financial wellbeing to career development-with over 60 million global interactions annually.
With over 35 years of experience and a global delivery footprint, our scalable, tech-enabled services reduce costs, increase efficiencies, and enhance employee journeys across diverse industries, including healthcare, manufacturing, high-tech, public sector, and more.
Responsibilities:
Leading strategic client relationships, ensuring satisfaction, retention, and account growth
Partnering with Delivery to drive performance and overseeing end-to-end execution of contracted services
Building executive-level partnerships and serving as a trusted advisor to CHROs and client stakeholders
Aligning internal delivery, operations, and technology teams to client-specific goals and outcomes
Conducting quarterly business reviews and presenting key insights, value metrics, and roadmap progress
Identifying and developing growth opportunities within existing accounts, including upsell and cross-sell strategies
Managing contract renewals, pricing discussions, and change request processes
Overseeing issue resolution, mitigation planning, and performance escalations
Supporting transformation initiatives to optimize HR, payroll, benefits, and learning services
Contributing to internal knowledge sharing and best practice development across the Account Management team
Strategy focused by staying up-to-date on industry trends and competitor analysis to inform client strategies
Collaborating closely with internal teams (Client Partner, Sales, Marketing, Product, Operations) to deliver solutions that exceed client expectations.
Requirements:
Bring 10+ years of experience managing enterprise client relationships within HR outsourcing, benefits administration, or related areas
Demonstrate success in leading high-value, complex accounts and delivering measurable business results
Communicate effectively with senior executives and internal cross-functional teams
Understand HR processes, service delivery models, and the employee experience lifecycle
Apply strategic thinking to solve problems and deliver value-added solutions
Lead collaborative teams across service delivery, product, and operations
Navigate contractual terms, service level agreements, and operational governance
Deliver polished business reviews and executive presentations with confidence
Hold a Bachelor's degree in Business, HR, or a related field (Master's preferred)
Travel as needed to maintain strong client relationships and onsite presence
Flexible Working
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:
Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
Working for You
We offer perks and rewards designed to support you:
Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms .
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Join Us:
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:
Bring your authentic self to work every day.
Grow and thrive both personally and professionally.
Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.
Pay Transparency:?Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($122,250 - $140,000)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
