Customer Service Account Manager

WESTERN STATES ENVELOPE CO • Butler, WI • 2w ago

JOB REQUIREMENTS: Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success! Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Butler, WI, just minutes from Milwaukee! ABOUT WESTERN STATES Since 1908, Western States has been a cornerstone in our industry, fostering a culture of longevity and employee satisfaction. We\'re not just a company; we\'re a community. With 48% of our team members celebrating 10+ years of service, you\'ll find a supportive and experienced environment where you can truly build a lasting career. Discover the vibrant atmosphere and team spirit at Western States by visiting our Facebook page! YOUR IMPACT As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty. KEY RESPONSIBILITIES Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement. Customer Advocacy: Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution. Needs Assessment and Solutions: Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations. Issue Resolution and Escalation Management: Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency. Opportunity Identification: Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value. Reporting and Analysis: Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement. WHY CHOOSE WESTERN STATES Work-Life Balance: Enjoy a healthy work-life balance with 9 paid holidays and a supportive company culture. Competitive Compensation and Benefits: Receive competitive pay, regular raises, a comprehensive benefits package, and a 401k with company match. Career Growth and Stability: Join a stable, family-owned company with a rich history and a commitment to employee development. Impactful Work: Make a tangible difference by building strong relationships and driving customer success. Location: Enjoy working in Butler, WI, just minutes from Milwaukee. ** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or equivalent required; post-secondary education preferred. Proven Account Management Experience: Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships. Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers. Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions. Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations. Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment. Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment. ** APPLICATION INSTRUCTIONS: Apply Online: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=435003&clientkey=C92A2618A5A34A804E370E9056843443

Similar Jobs

Digital Marketing Manager

MRA-THE MANAGEMENT ASSN INC • Waukesha, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: Become the next FACE of MRA! Friendly. Accountable. Centered on Members. Engaged. MRA = Problem Solved. That\'s the FACE Culture that we live and breathe here at MRA. Digital Marketing Manager We are s...

1h ago

Go to Apply

Marketing Consultant

Adecco US, Inc. • Milwaukee, WI • 1h ago

Management & Administrative

Marketing Consultant We're hiring for a Marketing Consultant position with a premier financial service organization in Milwaukee, Wisconsin. If you're a motivated professional with at least 5 years in Marketing, it c...

1h ago

Go to Apply

Customer Operations Manager

REXNORD • Milwaukee, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: SCOPE OF ROLE: The Customer Operations Manager is responsible for customer support. This includes, but not limited to, customer data quality, optimizing internal processes, implementing strategies, col...

1h ago

Go to Apply

Marketing Data Operations Manager

Cornerstone onDemand • Milwaukee, WI • 2h ago

Management & Administrative

We are looking for a Marketing Data Operations Contractor for a 6-month project (with potential expansion) to clean up and optimize our data and processes that underpin our marketing programs. This individual will work...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Waukesha, WI • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

2h ago

Go to Apply

Licensed Customer Service

AAA WISCONSIN • Milwaukee, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: It\'s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AA...

2h ago

Go to Apply

Entry Level Recruiter | Sales Trainee

Aerotek • Wauwatosa, WI • 2h ago

Management & Administrative

Overview: Actalent connects passion with purpose. We're looking for a highly motivated Entry-Level Recruiter | Sales Trainee to join our team and help us advance the careers of skilled professionals doing impactfu...

2h ago

Go to Apply

D365 Supply Chain Management Solution Architect - Manager - Consulting - Location OPEN

EY • Milwaukee, WI • 2h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Jo...

2h ago

Go to Apply

Administrative Assistant EB Consulting

MILLIMAN, INC. • Brookfield, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Description Milliman\'s Employee Benefits Consulting (EBC) Practice offers excellent retirement, health, compensation, and investment consulting services to our clients. We are actively recruiting a Bu...

2h ago

Go to Apply

Administrative Assistant I (Summer 2025)

MARQUETTE UNIVERSITY • Milwaukee, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Administrative Assistant I (Summer 2025), Physician Assistant Studies Posting Number: 201104377 Employment Status: Part Time Job Family: Operations and Administrative Services Position Overview Provide...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.