Position Summary
Entry-level position for motivated individuals looking to develop a career in
public assistance. The role involves assisting clients with inquiries,
providing accurate information, and helping with the application process for
Food Assistance, Medicaid, TANF, Adult Financial and additional
programs. Strong communication, customer service dedication, and a
willingness to learn are essential. Comprehensive training is provided, with
opportunities for career advancement, including the potential to transition
into a Benefits Case Manager role.
General Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform essential functions.
Essential Functions
This position is responsible for managing the front desk of DHS. This
includes:
Collecting documentation and applications for persons requesting financial,
medical, and food assistance as well as any programs operated by the
department or in the community.
Assessing needs, interpreting programs, and making referrals appropriate
to services and assistance available in the department or community.
Providing client case updates when requested.
Answers phone calls and checks voicemails. Takes messages and then relays
client questions to the appropriate party.
Updates Benefits Case Managers on client issues and general office operations.
Sends client correspondence and other mail as requested by LDHS staff.
Makes collateral contacts as requested by Benefits Case Managers and other
staff.
Handles picking up office mail from the post office and the outside dropbox
daily. Will gather all documentation and provide it to the required
individuals.
Makes referrals for fraud investigations when necessary and assists the Lead
Benefits and Deputy Director when tasks are assigned as requested.
Providing customer service
Distributes EBT cards to eligible clients
Supervisory Responsibilities
None of the Deputy Directors of Economic Security supervises this position.
Requirements
Graduation from High School or GED equivalent.
At least two years of office experience with an emphasis on working with the
public and customer experience.
Proficiency in both English and Spanish.
Knowledge:
Assistance available through other community agencies and/or programs
Basic and effective communication techniques in dealing with escalated
individuals
Basic knowledge of or ability to learn and understand Human Services
operations, procedures, and programs
Excellent knowledge of and demonstrated proficiency in utilizing Microsoft
Office Suite
Willingness and ability to learn software and programs (CBMS, Google,
EDMS, Etc)
Ability to:
Ability to learn and understand the EBT card process
Ability to use basic office equipment
Ability to be a self-starter/work independently as required
Superior verbal and written communication skills and effective listening
skills
Perform all aspects of job responsibilities with honesty and integrity
Work in a fast-paced environment
Hazard Notice
May work with escalated individuals
Physical Activity & Work Environment
Ability to work indoors in an office environment with prolonged periods of
sitting at a desk and working at a computer.
Ability to lift up to 25 pounds.
Ability to see close up and far away, with or without glasses or contacts.
Ability to work outdoors in inclement, hot, or cold weather as required by
attendance of County events or local emergencies.