Description
Part of AWS Marketing - Global Brand Partnerships, the Global Sponsorship program creates strategic, ROI generating sponsorship opportunities for AWS Partners and customers. Our program is designed to support companies in growing their business with AWS and our customers. Sponsorship opportunities are offered globally across a variety of marketing programs. The Global Sponsorship program is designed to engage customers with quality sponsor developed content, education, and networking; deliver sponsors partner shared leads and ROI; optimize revenue cost recovery for AWS Marketing; and execute a sponsorship program that is aligned to the AWS Partner Organization business. We design sponsorship programs with equal focus on our four goals. AWS Marketing events with sponsorship programs include re:Invent, re:Inforce, Commercial and Public Sector Summits, industry events, third-party programs, executive marketing events, and field programs.
The Sponsorship Operations Manager brings expertise in process and project management, and operational rigor to sponsored programs across the AWS Marketing event portfolio. In this role, the Sponsorship Operations Manager defines processes and maintains relationships with stakeholders across Accounts Receivable, Tax, and related teams on a day-to-day basis. They also work with sponsorship program managers and interface with the operations tools leader and event technology teams where our tools intersect with process and people management.
They are responsible for the implementation of processes, planning, on-site operations, and post-event reporting requirements. Successful team members step seamlessly into a corporate event and partner marketing (sponsorship) environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, feels comfortable working in an ambiguous environment, and are energetically driven to meet the needs of stakeholders and the team.
Key job responsibilities
Stakeholder Relationships
Obtain tax, legal, and finance approvals for sponsorship programs
Own relationships with key business stakeholders including Accounts Receivable, Contracting & Invoicing, Event Technology, Tax, and Portal team in an effort to drive efficiencies and standardize processes across the sponsorship team
Align with business stakeholders on shared collaboration tools and interdependencies that ensures the seamless queuing of reports related to contracting, invoicing, and accounts receivable payments
Own accuracy of event reporting for internal groups including by not limited to revenue, lead, and partner counts
Construct and frequently audit the reports stemming from Workfront, Zendesk, and other sponsorship tools to identify opportunities for simplification
Project and Process Management
Automates processes and design optimal workflow to reduce manual tasks of how multiple tools interface and work in unison
Builds strategy, mechanisms, workflow, and tool design that considers the entire sponsor life cycle interfacing with our tools from post-sale through execution to delivery
Conducts tool and process audits to ensure tasks, specs, and copy in ERC are continuously simplified for sponsoring partners
Initiates modernization projects where new processes can be implemented to automate internal and external workflows and reduce data manipulation. Establishes and implements mechanisms and automations to optimize the collection of sponsor deliverables, track submissions, approval status for internal and agency reporting
Owns developing mechanisms and processes to ensure lead retrieval deal points are fulfilled; works with vendor partner to ensure proper configuration of devices; represents sponsorship onsite at events for lead retrieval vendor management
Document sponsor lead reporting configuration and distribution
Create mechanisms and processes for how Resource Hub articles are authored and posted to platform to support tool education and sponsor ease-of-use
Tool Coordination and Support
Tool coordinator and acts as a system support administrator in Airtable, RainFocus (ERC and Lead retrieval modules), Workfront, and Zendesk (Resource Hub)
Ensure tools are optimized for post-event reporting, and ownership ensuring data accuracy for post-event analytics
Support in the establishment of processes and mechanisms for implementation of an exhibitor resource center (ERC), including task publication, and sponsor additions and removals
Works with program managers and collaborates with the operations tool roadmap lead and event technology team to deploy new tool features and processes aligned to the roadmap
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
Basic Qualifications
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5+ years of program or project management experience
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5+ years of defining and implementing process improvement initiatives using data and metrics experience
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Experience using data and metrics to determine and drive improvements
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Experience working cross functionally with tech and non-tech teams
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Experience managing budgets ($5M+)
Preferred Qualifications
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5+ years of driving end to end delivery, and communicating results to senior leadership experience
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5+ years of driving process improvements experience
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Event Industry designation (e.g. CEM, PMP, PMM)
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Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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Experience building processes, project management playbooks, and schedules
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Experience with event and project management tools including RainFocus, AirTable, Asana, ZenDesk, and WorkFront
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
