Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
Make sure all shifts are covered as scheduled, cover as necessary.
Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
Ensure the completion of the desk agents' AM/PM checklist.
Handle guest situations as they arise in a calm and professional manner.
Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
Maintain professional contact via telephone with all other hotel departments.
Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
Counsel and coach employees when necessary, using accurate documentation and techniques.
Ensure all employees complete their duties before departing, that they are posted at their stations on time.
Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
Accountable for meeting or coming in under payroll and expense budgets.
What You Bring
2 years of related experience in hospitality or similar industry.
High School Diploma is preferred.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .
The hourly pay range for this role is $19.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Be Yourself. Lead Yourself. Make it Count.
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.
What you get to do: We're looking for a go-getter who can seamlessly integrate in our world, is eager to learn about the business and can efficiently support the needs of our departments. We are looking for someone who has a great attention to detail, takes initiative and enjoys the challenges of working in a fast-paced office environment.
Your day-to-day:
Manage calendars and proactively organize time as required using expert judgment and discretion.
Arrange ongoing/recurring as well as ad hoc meetings and conference calls.
Schedule conference rooms, set up audio visual or on-line meeting tools, order meals if needed and overall event coordination.
Coordinate and ensure meeting logistics are in place.
Create systems to help manage priority issues and timely deadlines through email management and support or other practices.
Refer or delegate business issues or questions to others for resolution on behalf of team. Follow up to ensure issue or question resolution.
Track action items using a follow-up system, tool or process, communicate and report on status.
Manage travel arrangements, including booking air or ground transportation, hotel accommodations, providing travel support as needed including adjustments to itineraries, shipping of materials and other on-the-fly needs.
Compose, proofread, edit and format written correspondence, agendas, and documents.
Manage and process invoices and purchase orders through Kimpton's JDE accounting system; follow through on all invoices to ensure approvals and checks are cut in a timely manner, and supporting monthly team budget reconciliation processes as necessary.
Handle HR related administrative tasks including time reporting, organization change requests, pay change requests, rewards and recognition forms, organization chart updates, emergency lists. Manage the on-boarding process for new hires.
Assist with special projects on an as-needed basis, including managing and tracking projects.
Assist with creation of vendor contracts and distributing final contracts to involved parties.
Prepare and manage expense reports.
Perform general office duties such as greeting scheduled visitors, ordering supplies, shipping, mail distribution, answering phones, filing, copying, faxing, and more.
Specific experience we're seeking:
Minimum of five years administrative assistant experience. Preferably supporting more than one person.
Has demonstrated an ability to build long standing professional relationships.
Expert at managing email and conducting research online and presenting in an organized fashion.
Must have advanced skills in the use of Microsoft Office products (Outlook, Word, Excel, PowerPoint) as well as working knowledge with specific applications such as payroll, HR systems and SharePoint.
Ability to quickly reprioritize, shift gears quickly to react to an ever changing environment.
Comfort with ambiguity at times and can think on your feet. Proactive and resourceful in solving problems.
Strong follow-up skills are essential.
Must be able to work independently and as a team member.
Must have ability to follow-through on completion of tasks and responsibilities with a high degree of quality control; ability to manage up to supervisors
Ability to maintain a high level of confidentiality.
Must be fun and professional and demonstrate excellent interpersonal and communication skills.
Bachelors or Associates degree preferred.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
