Plumbing Wholesale Customer Service Representative

Etna Shared Services • Wixom, MI • 2w ago

Position Title: Plumbing Wholesale Customer Service Representative Requisition ID: Requisition ID: 2303 Location: Wixom, MI, US

Job Description:

Do you have knowledge and experience within the plumbing industry? Do you have a knack for water systems?

Are you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? Your plumbing expertise will be invaluable as you assist customers, process orders, and ensure seamless operations from start to finish. We have an amazing opportunity for you! We are currently hiring for a Customer Service Representative! As a Customer Service Representative, you will be the voice of our brand, the problem solver, and the advocate for our valued customers. Your exceptional communication skills and ability to empathize will make a real difference in people's lives.

The BEST part? Quarterly Bonuses, Paid Time Off, Great Benefits, 401k with Company Match, Overtime, Growth Opportunities, NO SUNDAYS and so much MORE! Apply TODAY! Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principals, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness integrity, and respect.

Plumbing Wholesale Customer Service Representative Job Summary:

Provides friendly and helpful customer service and creates quotes for established customers working the job order from beginning to end.

Meet or exceed the expectations of our customers by providing a positive customer experience.

Talk with customers, outside Sales Representatives, and vendors by phone and email.

Receive and process orders for product.

Type orders and quotes within the system; preparing, posting, and closing work orders and projects as required.

Support company website customers by processing online orders, communicating via website chat, and troubleshooting any online account issues that may arise.

Create job files and organize paperwork as needed.

Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.

Train others regarding department material applications and limitations.

Coordinate shipping of orders and materials required with various departments.

Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.

Assist in maintaining inventory control and monitor flow of materials, and prepare and issue reports as needed.

Back up warehouse, counter, and showroom as needed.

Keep up-to-date on products and product features available.

Regular and predictable attendance.

Work safely.

Plumbing Wholesale Customer Service Representative Knowledge, Skills, and Abilities:

Working knowledge of products sold and their applications.

Ability to manage multiple tasks and priorities and easily adapt to changing situations.

Effective communication, interpersonal, customer service, negotiation, and stress management skills.

Working knowledge of Microsoft Office products and Eclipse.

Maintain professional image as a representative of the company.

Effectively read and interpret documents, such as

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