Customer Service - Manufacturing

Aston Carter • Blauvelt, NY • 3w ago

Job Title: Customer Solutions Administrator

Location: Blauvelt, NY (On-site, Monday - Friday)

Job Description

The Customer Solutions Administrator will work cross-functionally and be responsible for building and maintaining an online parts catalog with updated information. The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end users to quickly and easily find the right information; find, select, price, and order. The individual will also be cross-trained in Warranty and Inside Sales functions.

Responsibilities

Confers with appropriate personnel and responds to customer inquiries and complaints.

Train and master the online parts catalog software.

Act as liaison between cross functions during the ECN process (attend ECN meetings); work closely with each department and product managers for new and updated products.

Create new books for new products.

Update parts and pricing changes; create and update tags and images.

Create and maintain standard operating procedures for the online catalog software.

Create, modify, and/or remove organization structure and user requests.

Assist with training questions.

Maintain Taxonomy-tenant Admin.

Create and generate monthly/quarterly/annual KPIs and ad-hoc reports.

Submit and monitor subscription fees/licenses.

Reconcile part numbers and pricing between Aftermarket parts portal and e-commerce site.

Provide coverage to Customer Solutions.

Process Warranty Forms.

Provide continuous improvement ideas, maintain the 5S program, submit quick improvements and safety observations monthly.

Handle special projects as assigned.

Essential Skills

Experience in logistics and supply chain management.

Strong administrative and reporting skills.

Proficiency in data entry.

Additional Skills & Qualifications

A college degree is preferred.

2+ years of experience in logistics.

Work Environment

The work environment is fast-paced, operating Monday to Friday from 8 AM to 5 PM.

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Blauvelt,NY.

Application Deadline

This position is anticipated to close on Apr 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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