Company Information
You Matter to Cambrex.
Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle. With more than 40 years of experience and a growing team of over 2,400 professionals servicing global clients, Cambrex is a trusted partner in branded and generic markets for API and dosage form development and manufacturing.
Your Work Matters.
At Cambrex, we strive to build a culture where all colleagues have the opportunity to:
engage in work that matters to our customers and the patients they serve
learn new skills and enjoy new experiences in an engaging and safe environment
strengthen connections with coworkers and the community
We're committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more!
Your Future Matters.
Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today!
Job Overview
The Account Manager will act as a liaison between the client and the operations team to effectively communicate expectations and foster relationships. This role will assist in customer relations and daily activities to effectively service client accounts and maintain quality service levels. The person selected this role must live in Massachusetts, Connecticut or New Hampshire and live within a 120-mile distance from the Agawam, MA location.
Responsibilities
Assists in technical reviews of proposals, protocols, procedure as needed
Ability to analyze customer requirements to initiate technical proposals within SalesForce
Attends and works at professional association meetings and trade shows as needed
Establishes productive, professional relationships with key personnel in assigned customer accounts to source new diversified business opportunities
Manages accounts, contacts and quotes, etc. in the CRM and keep CRM information current
Communicates effectively with internal personnel, as well as external customers
Builds teamwork within department and all other company departments
Represents department and the organization favorably and in accordance with established Company standards and associate attributes at all times
Accepts, completes and reports on special assignments within the agreed upon timeframe
Manages communications surrounding project setup, oversight of sample receipts, monitoring project status and ensuring that samples are collected, analyzed, documented and reported in conformance with client requirements
Routinely contacts clients to clarify any discrepancies with received samples, test request forms (TRF), and all associated documentation needed to ensure expedient sample submission
Works directly with Accounts Receivable to ensure timely payments and to keep accounts current.
Schedules meetings with the client and Cambrex SME to define details of the scope of work requested and assists with preparing and sending routine proposals to the client to achieve monthly, quarterly and EOY goals as defined by Avista Management
On occasion, participates in on-site meetings at customer sites and/or the Agawam, MA office location.
Uses solution selling techniques to leverage customer relationships to add additional lines of opportunity
Defines and mediates project schedules and scope of work through communication with the client, operations and management; may lead projects based on department need
Creates, oversees and follows through with the customer on project deliverables by communicating and submitting project status reports to the customer and Cambrex Management to ensure customer satisfaction.
Responsible for communication of scheduling sample preparation, analysis activities based on customer's requests and conveying SME interpretation of data on final reports to customers
Follows all policies, Standard Operating Procedures (SOPs) and promote cooperation and teamwork among staff
Trains other departmental and Cambrex staff as needed
Other duties as assigned by Management
Qualifications/Skills
Basic understanding cGMP requirements and scientific terminology
Understands the importance of following all company SOPs
Strong problem-solving abilities
Requires intermediate understanding of project management and client services skills to build and maintain client relationships
Knowledge of business English, correspondence formats, spelling and grammar sufficient to proofread materials and to ensure the accuracy and completeness of written communications
Good Salesforce experience.
Basic business acumen
Detail-oriented, organized and applies effective time management skills in order to meet all deadlines. Able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment.
Effectively utilizes Salesforce
Excellent computer skills, including Microsoft Word, Excel, and Outlook, and Internet with experience working with various templates and styles.
Ability to work independently, complete assignments and resolve problems.
Able to communicate clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good English speaking skills, fluency and understandability.
Understand and maintain confidential nature of customer, organization and employee information.
Able to read work-related documents and understand instructions and reports.
Able to understand client services role in current business model and work with interdependencies of microbiology, analytical and cleanroom services.
Communicate clearly and effectively both orally and in writing with clients and other employees.
Ability to work in a regulated environment (FDA/DEA/OSHA) and strictly follow procedures.
Ability to clearly and concisely document all work activities in a timely manner utilizing existing forms and records. Writes legibly.
Perform basic math functions to include product accountability and material adjustment calculations and rounding. Basic computer skills.
Ability to work effectively within a team environment.
Education, Experience & Licensing Requirements
Education & Experience
Bachelor's Degree with 3+ years client service experience in general and at least 3+ years in a pharmaceutical environment or similar industry
Required Knowledge
Basic understanding cGMP requirements and scientific terminology
Understands the importance of following all company SOPs · Strong problem-solving abilities
Requires strong project management and client services skills to build and maintain client relationships
Knowledge of business English, correspondence formats, spelling and grammar sufficient to proofread materials and to ensure the accuracy and completeness of written communications
Required Skills / Abilities:
Detail-oriented, organized and applies effective time management skills in order to meet all deadlines
Able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment
Workable Salesforce experience · Excellent computer skills, including Microsoft Word, Excel, and Outlook, and Internet with experience working with various templates and styles
Ability to work independently, complete assignments and resolve problems
Able to communicate clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good English speaking skills, fluency and understandability
Understand and maintain confidential nature of customer, organization and employee information
Able to read work-related documents and understand instructions and reports
Able to understand client services role in current business model and work with interdependencies of microbiology, analytical and clean room services
Communicate clearly and effectively both orally and in writing with clients and other employees.
Goal-oriented, with ability to prioritize and manage multiple tasks and numerous projects in a fast-paced environment
Ability to work in a regulated environment (FDA/DEO/OSHA) and strictly follow procedures
Ability to clearly and concisely document all work activities in a timely manner utilizing existing forms and records; writes legibly
Perform basic math functions to include product accountability and material adjustment calculations and rounding; possesses basic computer skills
Must adhere to attendance policy of Cambrex: expected to arrive for shift on time and contact management immediately if unable to attend work for any period of time · Ability to work effectively within a team environment
Supervision Received: General Supervision
Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results. May determine the methods and procedures on new assignments, but still accomplishes goals within defined procedures and practices. Seeks management direction for problems of diverse and/or complex scope.
Travel: 5 - 10%
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to use hands to finger, handle, or feel and to reach with hands and arms. The employee is required to talk and hear. The employee is frequently required to stand, walk and sit. The employee may be occasionally required to climb or balance. The employee may be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
Environment and Protective Equipment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be occasionally exposed to moving mechanical parts, high precarious places and vibration. The noise level in the work environment is usually quiet. The employee may be required to gain access to lab, manufacturing or clinical areas for inspections or work discussions. The employee is required to wear the appropriate personal protective equipment to perform the job duties. Such personal protective equipment may include but is not limited to: safety eyewear, various @types of respirators/breathing apparatus, lab coats, gloves, etc.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform the job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
