Sr Customer Experience Manager

Insight Global • Deerfield Beach, FL • 3w ago

Job Description

The CX Sr. Manager is responsible for managing and overseeing the administrative aspects of the sales process within the company. This role is also pivotal in shaping how customers perceive the brand. By driving initiatives to improve satisfaction and loyalty, this position contributes to customer retention, and ultimately, revenue growth.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Business Administration, Supply Chain Management, or a related field (MBA preferred).

10-15 years of experience in customer experience, order management, or related roles.

Strong knowledge of order management systems (OMS), enterprise resource planning (ERP), and customer relationship management (CRM) tools, including quoting tools, SAP. o Expertise in process improvement methodologies, such as Lean or Six Sigma.

o Experience in leading large-scale projects or system implementations.

o Proven ability to manage cross-functional teams and collaborate effectively.

o Skilled in communicating complex information to diverse audiences.

o Deep understanding of supply chain and logistics processes.

o Proficiency in analyzing data to improve efficiency and customer outcomes.

o Ability to prioritize customer satisfaction in the design of order processes.

o Strong problem-solving skills for addressing customer complaints or order discrepancies. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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