Customer Service Representative

Robert Half • Centreville, VA • 3w ago

Description

We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.

Responsibilities:

Efficiently address and resolve customer inquiries

Conduct regular monitoring and maintenance of customer accounts

Process and verify customer credit applications with precision

Ensure customer records are accurate and up-to-date

Uphold high standards of customer service at all times

Utilize Microsoft Word, Excel, and Outlook for various tasks.

Handle both inbound and outbound customer calls.

Document all customer interactions and communications.

Perform data entry tasks related to customer service.

Requirements

Minimum of 1 year experience in a customer service role

Proficiency in answering inbound calls and managing inbound/outbound calls

Exceptional customer service skills

Strong data entry skills

Experience with email correspondence

Proficiency in Microsoft Excel and Microsoft Word

Ability to schedule appointments efficiently

Excellent communication and interpersonal skills

High attention to detail and ability to multitask

Ability to work effectively both independently and as part of a team

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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