In Room Dining

HEI Hotels and Resorts • Santa Rosa, CA • 3w ago

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Set up and deliver all VIP amenities.

Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

Complete all shift side work as outlined in the hotel's operating policies and procedures.

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with company policies and procedures.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Qualifications

Ability to communicate well with guests.

Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.

Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job LocationsUS-CA-Santa Rosa

Posted Date1 hour ago(4/8/2025 8:18 PM)

Requisition ID2025-54945

CategoryFood and Beverage

Position TypeFull-Time

FLSA StatusNon-Exempt

Location NameHyatt Regency Sonoma

MinUSD $18.37/Hr.

MaxUSD $18.37/Hr.

Discretionary Performance Bonus EligibleNo

Tipped / Service Charge EligibleYes

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