We are looking for a Transportation Account Manager to join our growing team! As the Senior Account Manager, your primarily focuses will be servicing and maintaining existing accounts within our Transportation department. Additionally, you may be expected to upsell clients on additional lines where possible.
In this role, you will:
Manage a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
Provide professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provide a high level of support to Producers/Sales Executives in obtaining, maintaining, and expanding business
Be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Acquire understanding of clients' insurance objectives and critically analyze and compare insurance plans to determine suitability.
Stay abreast of changes in the insurance industry and other external conditions that may impact their clients. Make appropriate recommendations to clients in response to those changes independent of manager approval
Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.
Negotiate with underwriters and carriers
Troubleshoot claims and billing issues
Be responsible for overall retention of accounts in assigned book of business
Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals
Identify and follow-up on cross-selling opportunities when appropriate
Manage, organize, and conduct client meetings when necessary
Appropriately document conversations with clients and carrier representatives and update EPIC agency management system.
Ensure the accuracy of data in those systems
Travel on company business as required
Prepare reports for management as required
Support, mentor, and train other team members as needed
Attend industry related continuing education training and courses
What you offer us:
Current applicable Property & Casualty Insurance License
A high school diploma required; some college preferred
Strong written and oral communication skills
Proficiency with MS Office
Ability and willingness to utilize EPIC and other software
Ability to understand policy forms and coverage descriptions
Strong organizational skills and high attention to detail
Ability to work in fast-paced, multi-tasking environment
Willingness to attend educational classes
Ability to understand policy forms and coverage descriptions
What we offer you:
A rewarding job that helps local businesses in the community
Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options
Generous time-off policies
A work/life balance because that's important for all of us
Learn from the expertise of your coworkers
Growth- HUB is growing, and so can your career
Be part of a motivated team
The annual compensation for this position ranges from $50,000 to $70,000 annually, depending on experience
About HUB:
HUB International is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. With over 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Why Choose HUB?
At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
The posting end date is May 26, 2025. This may change depending on the volume of applicants.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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