Reference #: R4971
Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region. Peoples is more than your average natural gas utility. We have a vision to:
Provide valuable services to our customers
Encourage economic growth for businesses in our region
Improve the quality of life for our communities
Ensure that we are protecting our environment
Support our employees and partners
Join our team and make a difference!
About Essential Utilities
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
ESSENTIAL DUTIES:
Oversees all aspects of general office coordination.
Maintains office calendar coordinating workflow and meetings
Answers telephones, responds to callers, takes messages and/or transfers to the appropriate staff
Opens, sorts, and distributes incoming mail and faxes
Files and retrieves organizational documents, records and reports
Signs for UPS/Fed Ex and prepares outgoing packages for shipment
Coordinates and manages office services, e.g. housekeeping, copier maintenance, etc.
Purchases and maintains office supplies and inventory
Manages meter program for the division. Schedules appointments, mails out customer reminder cards and sets schedules. Generates and mails letters for meter changeout program as needed.
Updates and maintains company applications and software (Service Link, maintenance connect, Banner) to document customer service issues and coordinate work schedules and activities.
Administers developer water main extension contracts.
Maintains confidentiality in all aspects of customer and employee information.
Interacts with employees, customers, vendors and visitors.
Acts as a notary public for the office. Maintains notary public certification
Coordinates vendor work schedules. Sets appointments (e.g.: meter testing, office maintenance, divisional projects)
Process invoices and responds to vendor inquiries related to Accounts Payable.
Creates and modifies documents, reports, memos, and letters using Microsoft Applications.
Conducts research, compiles data and prepares papers for senior management as requested.
Performs other duties as assigned, responsibilities in the division and office can change and tasks must be completed to operate the business effectively.
QUALIFICATIONS:
Associates degree in business, accounting, or related field required
A minimum of 3 years experience in general office responsibilities and procedures.
KNOWLEDGE, SKILLS AND ABILITIES:
Strong customer service skills
Excellent organizational skills and attention to detail
Proficiency in an array of Microsoft applications-Word PowerPoint and Excel
Good writing, analytical and problem-solving skills
Ability to communicate effectively
Ability to operate standard office equipment, including but not limited to, computers, telephone systems, postage machines
Ability to work well under pressure
Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
A team player able to work effectively in a team fostered multi-tasking environment
WORKING CONDITIONS/PHYSICAL DEMANDS:
Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Peoples, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Peoples is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
Family members cannot result in a supervisor/subordinate reporting relationship
Family members cannot work in the same department.
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
