Customer Service Representative

Robert Half • Tampa, FL • 3w ago

Description We are seeking a Customer Service Representative for our local government team based in Tampa, Florida. The main function of this role is to manage customer inquiries, keep precise records, and process applications promptly and efficiently. You will be offering support to all departments, ensuring seamless workflow and customer satisfaction. This role provides a contract to permanent employment opportunity.

Responsibilities:

Manage incoming mail and emails, sorting, and scanning them to determine the necessary action.

Use various databases such as Florida Department of Motor Vehicles, Official Records, and LexisNexis to verify and determine homestead exemptions.

Address customer inquiries related to property ownership transfer, property tax exemptions, eligibility, and compliance. Escalate complex issues to higher level staff as necessary.

Enter, update, and file information and documentation such as building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases.

Answer customer queries for information such as qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens. This can be via telephone, mail or in-person.

Assist all departments, divisions, sections, and areas of the agency as needed.

Carry out standard mathematical and geometrical computations used in property valuation.

Represent the agency in a detail oriented and courteous manner.

Oversee and order supplies and office equipment.

Reconcile monies received for data and file records requests. Requirements - Experience in answering inbound calls in a detail oriented and courteous manner.

Proven track record of providing excellent customer service in a call center environment.

Strong customer service skills with a focus on delivering high-quality assistance.

Ability to perform accurate and efficient data entry tasks.

Capability to handle email correspondence with citizens, responding in a timely and detail oriented manner.

Experience in managing both inbound and outbound calls efficiently.

Proficiency in Microsoft Excel, including data input, spreadsheet management, and basic formula application.

Skilled in Microsoft Word with the ability to create, edit, and format documents as needed.

Experience in order entry, ensuring accuracy and speed in processing customer requests.

Ability to schedule appointments effectively, managing time and resources efficiently. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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