Mortgage Advocate/Office of the President

Carrington • Owings Mills, MD • 3w ago

Come join our amazing team! Must be able to work PST business hours.

The Mortgage Advocate/Office of the President will be responsible for resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties according to all company guidelines and applicable federal, state, and local regulations wherein the company operates. The target pay range for this position is $35.00-$40.00 an hour + Annual Bonus.

What you'll do:

Research, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies.

Interface with customers and customer representatives regarding escalated complaints; determine and communicate next steps.

Track and research customer complaints.

Provide clear, complete, timely and professional written responses to customer complaints.

Engage internal and external resources as needed to support complaint resolution.

Maintain accurate and complete records for documentation.

Partner with inside and outside litigation counsel and provide required documentation as needed.

What you'll need:

Excellent analytical, verbal, and written communication skills; ability to communicate across multiple business areas and management levels.

Outstanding attention to detail and strong organizational skills.

Proficient with Microsoft 365 (Word, Outlook, and Excel).

Ability to communicate with irate customers in a calm and professional manner.

Ability to multi-task and work in a fast-paced environment.

Ability to understand, remember, and apply oral and/or written instructions or other information.

Ability to understand complex issues and to collaborate and explore alternative solutions.

Ability to make decisions that have moderate to high impact on the immediate work unit.

Ability to organize thoughts and ideas into understandable terminology.

Ability to organize and prioritize own work schedule on a short-term basis (longer than one month).

Ability to count, add, subtract, multiply, divide, record, balance, and check results for accuracy.

Ability to compose letters, timelines, summaries, memoranda, and basic reports and communicate technical information orally.

Ability to communicate with individuals utilizing a softphone; requires ability to hear and speak effectively.

Ability to express or exchange ideas using the spoken word, communicating orally with others accurately, audibly, and quickly.

High school diploma required; Bachelor's degree or equivalent work experience preferred.

Must have three (3) to five (5) years' related work experience in a legal, customer complaint environment plus residential mortgage servicing experience required.

Must be able to work Pacific Standard business hours from 8:00am to 5:00pm.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

LI-GV1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Senior Accountant

Robert Half • Baltimore, MD • 1d ago

Finance & Accounting

Description Are you a detail-oriented accounting professional looking to grow your career in corporate accounting? Join a dynamic and fast-paced organization as a Senior Accountant specializing in accruals and general...

1d ago

Go to Apply

Accounting Manager

Robert Half • Baltimore, MD • 1d ago

Finance & Accounting

Description Are you a motivated accounting professional ready to step into a leadership role? A well-established company in Baltimore, MD is seeking an experienced Accounting Manager to join their team. This hybrid op...

1d ago

Go to Apply

Financial Solutions Advisor - Consumer Investments - Chesapeake Market

Bank of America • Hanover, MD • 1d ago

Finance & Accounting

Financial Solutions Advisor - Consumer Investments - Chesapeake Market Hyattsville, Maryland;Ellicott City, Maryland; Laurel, Maryland; Hanover, Maryland; Columbia, Maryland Job Description: At Bank of America, we...

1d ago

Go to Apply

Financial Solutions Advisor - Consumer Investments - Chesapeake Market

Bank of America • Columbia, MD • 1d ago

Finance & Accounting

1d ago

Go to Apply

Financial Solutions Advisor - Consumer Investments - Chesapeake Market

Bank of America • Ellicott City, MD • 1d ago

Finance & Accounting

1d ago

Go to Apply

Finance Manager

Robert Half • Columbia, MD • 1d ago

Finance & Accounting

Description HYBRID WORK OPPORTUNITY AVAILABLE!! Do you enjoy interacting with Operations leaders and Project Management? Want to leverage your finance skills into a more interactive role?? If so, this is the job for y...

1d ago

Go to Apply

Senior Director, Finance

Sodexo • Baltimore, MD • 1d ago

Finance & Accounting

Role Overview InReach is seeking a Senior Director, Finance This is a remote role with the preferred candidate residing in the DMV area The Senior Director of Finance will support the InReach CFO in overseeing...

1d ago

Go to Apply

Staff Accountant

Aston Carter • Columbia, MD • 2d ago

Finance & Accounting

Job Title: Staff AccountantJob Description Prepare and ensure the accuracy of monthly and year-end financial statements along with other standard internal reports. Oversee the annual audit process, preparation of the...

2d ago

Go to Apply

Staff Accountant

Aston Carter • Columbia, MD • 2d ago

Finance & Accounting

2d ago

Go to Apply

Staff Accountant

AquaSafe Pool Management, Inc. • Hanover, MD • 2d ago

Finance & Accounting

Hanover, MD, USA | Accounting | Hourly | 28-37 per hour | Full Time Overview : We are seeking a highly skilled and detail-oriented Staff Accountant with at least 5 years of experience in accounting, bookkeeping, coll...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.