Operations Manager - Home Care

Pennsylvania Homecare Association • West Mifflin, PA • 3w ago

Are you a dynamic leader looking for an opportunity to make a meaningful impact in the home care industry? We are partnering with Superior Home Care, a trusted provider dedicated to helping clients live safely and independently at home. With a commitment to excellence, innovation, and compassionate care, Superior Home Care is seeking a Home Care Operations Manager to lead its service delivery team, drive operational success, and enhance both the client and employee experience.

As Operations Manager, you'll play a key leadership role in overseeing daily business operations, ensuring seamless service delivery, and driving growth initiatives. This role offers the opportunity to lead a dedicated team, build strong community partnerships, and contribute to a mission-driven organization that values integrity, teamwork, and professional growth.

Key Responsibilities:

Operational Leadership & Service Delivery

Oversee client experience from intake to discharge, ensuring high-quality care.

Manage scheduling, referrals, and care coordination for optimal efficiency.

Develop and implement annual growth plans, expanding services and enhancing business operations.

Ensure compliance with company policies, industry regulations, and quality assurance measures.

Workforce Development & Team Management

Lead and mentor administrative and field staff to promote a positive team culture.

Support recruitment, onboarding, and retention efforts to maintain workforce capacity.

Establish performance goals and accountability measures for direct and indirect reports.

Business Development & Community Engagement

Build and maintain relationships with referral sources to drive client acquisition.

Represent the agency in the community, strengthening its reputation as a provider and employer of choice.

Continuous Improvement & Problem-Solving

Identify and implement process improvements to enhance operational effectiveness.

Monitor key performance indicators and client feedback to refine service strategies.

Qualifications:

Education: Bachelor's degree preferred in business administration, healthcare administration, operations management, or a related field.

Experience:

Minimum of 3+ years of leadership experience in home care, healthcare, or a related industry.

Proven ability to manage teams, optimize operations, and drive business success.

Skills & Competencies:

Strong leadership and team-building skills.

Excellent project management and organizational abilities.

Ability to develop and implement strategic plans.

Effective communication and problem-solving skills.

Adaptability in a fast-paced, evolving work environment.

Benefits:

Paid Time Off: Negotiated 80--120 hours per year to start

Retirement Plan: Simple IRA with up to 3% company match

Insurance Coverage:

Company-paid life insurance

Company-paid long-term disability

Optional group dental, vision, and short-term disability (STD) coverage

Medical Coverage:

Company-paid MEC plan covering all household members at no charge

Option for increased coverage at employee expense

Training: 30-day onboard training working directly with the CEO

Salary: $55,000 - $60,000 + Commission

At Superior Home Care, you'll join a mission-driven team committed to enhancing lives through exceptional in-home care. If you're ready to take the next step in your career with a company that values its employees and the clients they serve, we want to hear from you!

Superior Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteranstatus.

This post is being managed by PHA as a third party recruiter.

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