Scarlet Kitchen & Bar - Restaurant Shift Supervisor/Shift Lead Full-time

Red Wing Shoe Co Inc • Red Wing, MN • 3w ago

Company Description The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The targeted hiring range for this position is $17.02 - $22.12 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process. Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security. Job Description Are you passionate about delivering exceptional guest service and ensuring smooth operations in a bustling restaurant environment? If so, we want you to join our team as a Shift Lead! As a Shift Lead, you will play a pivotal role in organizing and supervising our team of servers, bartenders, and support staff to guarantee seamless shifts and maintain the highest standards of guest satisfaction. Your responsibilities will include: Executing and/or supervising the essential duties and responsibilities of servers, bartenders, and support staff. Ensuring the effectiveness of the staff through communication, coaching, counseling, monitoring, and appraising job results. Initiating, coordinating, and enforcing systems, policies, and procedures to optimize operations. Directing departmental operations in the absence of the manager and acting as an ambassador to clients, guests, and vendors. Investigating and resolving service complaints to achieve high guest satisfaction and peak staff performance. Maintaining cleanliness and organization within the restaurant, implementing and enforcing assigned projects on a daily, weekly, and monthly basis. Mastering the use of Point of Sale system. Assisting in recruitment, selection, orientation, and training of employees to maintain a skilled workforce. Ensuring compliance with all Health Code guidelines to guarantee the safe and proper handling of items consumed by our guests. Qualifications Associate's degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience/training in a premier restaurant or banquet facility; or equivalent combination of education and experience. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Proficient use of Word, Excel, Outlook, Internet, Able to demonstrate good verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees. Critical thinking, problem solving, and prioritization skills. REQUIRED KNOWLEDGE AND EXPERIENCE Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Attention to detail and interpersonal relationships with guests and employees. Must be able to relate to all different @types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilitiesneeding assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP athttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP here.

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