Service Department Administrator

Yingling Aviation • Wichita, KS • 3w ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13226126

Primary Duties & Responsibilities:

Act as an interface with customers by answering the telephone, assisting walk-in customers and providing other assistance and communication as required.

Compile labor hours worked and compute charges on work orders to generate invoices to customers.

Prepare time cards to be turned in to payroll department. Match work order time cards to payroll time to ensure accuracy.

Generate work orders upon request for service by entering information about work to be performed, generate estimates, generate an invoice and deliver to customer by fax or mail.

Maintain and file work orders, invoices, and warranty claims.

Produce purchase orders for services performed by outside vendors.

Keep track of employees tool allowances, prepare purchase orders for tools, create invoices so that accounting can bill accordingly.

Maintain productivity spreadsheet report by analysis of work orders vs. hours available to work for each maintenance employee.

Process warranty claims by receiving damaged goods, complete paperwork and file with vendor, issue credit to customers.

Maintain the shops minimum quantity inventory system and keep track of items for billing purposes.

Ensure effective communication by delivering e-mail/phone messages to maintenance employees.

Document and make procedure manual for work orders, invoicing, and warranty claims.

Put a tracking system in place to monitor credits on warranty claims.

Other activities and projects as approved by the Director of Maintenance or the General Manager

The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

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