Customer Service Specialist

ManpowerGroup • Redwood City, CA • 3w ago

Our client is seeking a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the travel program department supporting staff, students, and administration. The ideal candidate will have proven experience in customer service, proficiency in Google Suite and Microsoft Office Suite, and excellent verbal and written communication skills which will align successfully in the organization.

Job Title: Customer Service Specialist

Location: Redwood City, CA (Hybrid)

What's the Job?

Respond to customer inquiries via phone, email, support request system, and Slack in a timely and professional manner.

Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.

Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.

Provide travel program information and resources to help customers make informed decisions.

Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.

What's Needed?

Two years of experience working in a professional environment with an associate degree, or five years without.

Proven experience in customer service or a related field.

Proficiency in using Google Suite and Microsoft Office Suite.

Excellent verbal and written communication skills.

Ability to document customer interactions accurately in ServiceNow for future reference.

What's in it for me?

Opportunity to work in a dynamic and supportive environment.

Gain experience in a reputable institution's travel program.

Possibility for role extension or conversion to a full-time employee.

Engage in team meetings and collaborative projects.

Develop skills in customer service and travel program management.

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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