Senior Operations Manager Cabin Services

ABM Industries • Irving, TX • 3w ago

We are seeking an experienced Senior Operations Manager to lead and manage aviation operations, ensuring efficiency, safety, and regulatory compliance across all facets of the organization. The ideal candidate will have a strong background in aviation operations management, a commitment to continuous improvement, and a strategic mindset. As a key leader, the Senior Operations Manager will oversee multiple departments and ensure that all operational activities align with company goals and industry standards.

Pay: $45,000.00/yr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM

ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Staff\&\Management_No%20Date%209.5.24.pdf)

401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Key Responsibilities:

Operational Management:

Oversee daily aviation operations, including ground services, Cabin Cleaning Services, Janitorial services, flight operations, and maintenance coordination

Ensure compliance with all aviation safety regulations (FAA, TSA, OSHA) and company policies

Develop and implement operational strategies that improve efficiency, safety, and service quality

Collaborate with other departments (maintenance, flight operations, customer service, etc.) to ensure smooth, integrated operations

Optimize resource allocation, including personnel, equipment, and budgets to meet operational demands

Team Leadership & Development:

Lead and mentor operations teams, ensuring clear communication, training, and professional development opportunities

Monitor team performance and productivity, addressing any challenges or bottlenecks proactively

Conduct regular meetings with department heads to review performance, identify issues, and align on priorities

Safety & Compliance:

Ensure that all operational activities meet or exceed industry safety standards and regulatory requirements

Oversee safety audits, emergency drills, and incident response plans to ensure readiness and adherence to protocols

Stay updated on changes in aviation regulations and adjust operational practices accordingly

Customer Service & Quality Assurance:

Work closely with customer service teams to ensure a high level of customer satisfaction throughout operations

Implement quality assurance programs to consistently improve the passenger experience and operational effectiveness

Address and resolve operational disruptions or service failures quickly and effectively

Working Environment:

Location: Primarily based in an office setting, but with frequent visits to operational areas, including airfields, hangars, terminals, and maintenance facilities

Work Hours: Requires flexibility with working hours, including occasional evenings, weekends, and holidays, to accommodate the 24/7 nature of aviation operations

Travel: Regular travel may be required to oversee operations at different locations or attend industry events

Physical Requirements: May involve standing or walking for extended periods while inspecting operational areas or overseeing on-site projects

Work Pace: Fast-paced and dynamic, requiring quick decision-making and the ability to adapt to unexpected operational challenges or emergencies

Collaboration: Requires constant communication with cross-functional teams and departments to ensure smooth, cohesive operations

Benefits:

Competitive salary based on experience and qualifications

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development and advancement opportunities on safety.

This role is crucial in maintaining a clean, welcoming, and safe airport environment for travelers and employees. If you are a dedicated professional with experience in Cabin Cleaning Operations, we encourage you to apply!

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