Description Who We Are Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. The IT Support department provides all aspects of support to local and remote users. We also control all local infrastructure and building conferencing and security systems. We are looking to add a full-time summer intern to our team. As part of this team, you will have very diverse duties and responsibilities. This position will be located on-site in our Minneapolis, MN office from May through August 2025. Our IT Support Internship Provides You Challenging IT projects with practical on the job experience IT audit processing experience Experience working with Milliman IT professionals Attendance at professional staff meetings and department meetings On-the-job mentorship from experienced IT professional Competitive pay Prospect of securing a full-time position with Milliman Job Responsibilities Provides Helpdesk support for comprehensive end-user systems. End-user systems include but is not limited to hardware, software, networking, and telecommunications. Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user Prioritize tickets based on urgency and/or priority with the information given Completes thorough research and exhausts all possible resources when investigating an issue Physically installs and configures new hardware, software, and systems Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs Provide orientation and guidance to users on how to operate new software and computer equipment Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces. Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl Creates, updates, and reviews documentation. Responsible for contributing to IT knowledge base Perform work on-site in the Milliman Minneapolis office Assist in moving IT equipment from current Minneapolis, MN office to its new office location (may require driving in between Minneapolis, MN office locations) Minimum requirements Knowledge in Windows Operating Systems Microsoft Windows 10/11 and Office 365 Suite Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting Updating software and windows Basic TCP/IP networking Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum) Be able to assist in moving IT equipment from current Minneapolis office to its new office location Candidate must currently be pursuing a bachelor's or master's degree Available to work full-time (at least 30 hours per week) at our Minneapolis, MN office from May to August 2025 Competencies and Behaviors that Support Success in this Role Self-management Capabilities - Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes; Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems Problem Solving Expertise - Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical; Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others Planning Skills - Uses time effectively - works at a high level of energy on high priority items; Monitors important details rather than trivial ones; Plan weekly and daily actions; and thinks systematically - considers overall system and how to improve it Influencing Capabilities - Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support; establishes and maintains continuous, positive, cooperative communication with functions, organizational units, and customers; Informs team members about new knowledge, methods, technologies, and other developments The Team Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues-from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Compensation:The range is $21 - $35 per hour,depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc. Location and Schedule: This is a full-time internship. Candidates must be able to work onsite at least 30 hours per week in the Minneapolis, MN office from May through August 2025. This position allows up to 37.5 hours per week. #LI-CS1 #LI-ONSITE Benefits: Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges. 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions. Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked. Transportation - Pre-tax savings for eligible transit and parking expenses. All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not... For full info follow application link. Milliman is an equal opportunity employer Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
