Coordinator-Customer Service

Baptist Memorial • Trumann, AR • 3w ago

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

Performs daily and monthly close out procedures for internal controls and cash balancing.

Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.

Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.

Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.

Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

Carries out all other duties assigned by the Clinic Manager in a timely manner.

Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

Proficient with 10-key.

Licensure

None

Minimum Required

Preferred/Desired

REQNUMBER: 30554

Similar Jobs

Customer Service Representative

FMH Conveyors • Jonesboro, AR • 17h ago

Management & Administrative

Customer Service Representative Job Details Level Entry Job Location FMH Conveyors Jonesboro - Jonesboro, AR Position Type Full Time Education Level Not Specified Travel Percentage None Job Shift...

17h ago

Go to Apply

OPERATIONS MANAGER - FIRST CARE PARKER RD

St. Bernard's Medical Center • Jonesboro, AR • 4d ago

Management & Administrative

JOB REQUIREMENTS Education Bachelor's degree in Business Administration, Accounting or related field with leadership. Certification in health care related field desired. Experience Medical office experience pref...

4d ago

Go to Apply

Information Technology Manager

Arkansas State University • Jonesboro, AR • 2w ago

Management & Administrative

Job Details Please note: all position postings close at 12:00 A.M. CST on the position closing date Information Technology Manager Working Title Information Technology Coordinator Position # A00588 Departmen...

2w ago

Go to Apply

Coordinator-Customer Service

Baptist Memorial • Jonesboro, AR • 2w ago

Management & Administrative

Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing infor...

2w ago

Go to Apply

Customer Service Representative I (CUSTO012905)

Centennial Bank • Jonesboro, AR • 3w ago

Management & Administrative

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4448239 GENERAL DESCRIPTION OF POSITION The Customer Service Representative (...

3w ago

Go to Apply

Assistant-Physical Therapist: Trumann

Baptist Memorial • Trumann, AR • 18h ago

Hospital & Medical

Overview Job Summary Delivers therapeutic physical therapy intervention under the direct supervision of a licensed therapist according to a written plan of care to meet established goals. Provides treatment, partici...

18h ago

Go to Apply

Assistant-Physical Therapist PRN

Baptist Memorial • Jonesboro, AR • 18h ago

Hospital & Medical

18h ago

Go to Apply

Assistant-Physical Therapist: Trumann

Baptist Memorial • Trumann, AR • 18h ago

Hospital & Medical

18h ago

Go to Apply

Assistant-Physical Therapist PRN

Baptist Memorial • Jonesboro, AR • 18h ago

Hospital & Medical

18h ago

Go to Apply

PATIENT PORTAL COORDINATOR - MEDICAL RECORDS

St. Bernard's Medical Center • Jonesboro, AR • 2d ago

Hospital & Medical

JOB REQUIREMENTS Education: Bachelor's Degree required, HIM program certificate preferred Experience 2 + years' experience in related field (customer service, patient registration, scheduling, IT etc) preferred...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.