Senior Account Manager, Account Management

Amazon • Milan, MI • 4w ago

Description

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Key Account Manager for Italy. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with leading B2B sales generation working with both large customers.

The successful Senior Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Key job responsibilities

Own strategy and commercial growth for customers

Drive revenue, adoption, and market segment share for our product with key prioritization and identified trade-offs

Earn trust of customers (shippers) and recommend product solutions that fit their business needs meeting exceeding targets for customer and/or feature spend adoption

Measure performance, articulate root-cause analysis, and link to specific improvement areas

Relay market needs and requirements back to internal Amazon teams

Analyze current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance

Drive and accelerate spend adoption through advising customers on best practices for using our product

Assess program risks, anticipate challenges, and provide escalation management when necessary

This role will be based in Milan with possible moderate travel (maximum 25%).

Basic Qualifications

Extensive experience in account management, sales, management consulting, or roles with similarly broad scope

· Bachelor degree or equivalent, preferably in a business-related subject such as Business Administration, Business Engineering or Business Information

· Strong business acumen, as well as communication and negotiation skills

· Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task

· Successful candidates will have proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate

· Familiarity with Excel and knowledge of databases or CRM tools (e.g. Salesforce)

Preferred Qualifications

· Demonstrated experience in helping to develop others on your team and scaling best practices

· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and drive local initiatives

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

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