Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska)
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 74349
The Role at a Glance
As an Associate - Recovery Specialist you will be responsible for managing the calculation and recovery of offsets, settlements, overpayments, and underpayments of disability claims. In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, Attorney's, and vendors to validate benefits paid and calculate potential overpayments or underpayments and negotiate timely, appropriate repayment arrangements and settlements.
The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a virtual setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.
As an Associate - Recovery Specialist you will be responsible for managing the calculation and recovery of offsets, settlements, overpayments, and underpayments of disability claims. In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, Attorney's, and vendors to validate benefits paid and calculate potential overpayments or underpayments and negotiate timely, appropriate repayment arrangements and settlements.
What you'll be doing
Analyze, compare, calculate, and reconcile complex financial data/calculations pertaining to complex scenarios on the SystemOne platform. Interpret policy/contract provisions, calculate overpayments on System Corrections related to tax withholding, claims coding, deductions, claim taxability, Class assignment, Workers Compensation, COLA, complex customers, benefit offsets, and RTW/work earnings.
Consult with claimants, vendors, attorneys, and customers to explain calculations and collection processes. Negotiate all settlements and repayment plans that exceed 24 months or more to maintain within state and federal debt and collection guidelines.
Respond to calls, letters and emails from policyholders, agents, vendors, attorneys, internal partners, and providers related to claim underpayments, overpayments and explanation of benefits. Responsible for all escalations including DOI and Legal etc.
Perform within company regulations regarding HIPAA, fraud, confidentiality, and private information.
Provide, document, and deliver to management creative alternatives and recommendations to streamline processes and improve production. Follow up and execute final product.
Identify trends, advise, and recommend actions to a manager based on sound analysis, and follow through with implementation.
Demonstrate core values and leadership attributes: Me - Pursue Excellence, Us - Be One Team Lincoln, We - Win for customers and stakeholders.
Demonstrate the ability to resolve a variety of standard and atypical problems while mentoring the team on how to provide solutions to diverse customer concerns.
Administer a structured Training Program that specifies milestones and required competencies.
Conduct continuous training, auditing, and provide feedback to management regarding new staff and newly promoted employees.
Define, document, and educate best practice & training documentation to maintain consistent and aligned across the financial department.
Take initiative to recognize and analyze root cause problems with the intent to provide recommended solutions to improve operation effectiveness.
Gain and update job knowledge to remain informed.
Responsible for reviewing and approving payments that exceed recovery specialists set authority level up to $10k.
Responsible for reviewing and approving repayment plans that are outside of the recovery specialist's authority levels.
Responsible for reviewing, handling, and resolving escalated issues from Attorneys, Customers, claimants, and business partners on behalf of the manager.
Simultaneously working within several systems independently.
What we're looking for
Extensive knowledge on the S1 platform. Fully trained and proficient in all aspects of Financial Recovery Services role.
Undergraduate degree or 4+ years of comparable work experience
3+ years of claims recalculation and recovery experience directly aligned to the specific responsibilities of this position.
Effective strong written, verbal communication skills and mathematical skills.
Ability to maneuver through multiple systems/databases/platforms/software.
Ability to be adaptable/flexible as business needs change.
Ability to problem solve and make independent decisions, while providing compassionate customer service.
Research and data entry experience in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Finds common ground and can gain collaboration among management, colleagues, and peers.
Financial acumen
Disability Contractual acumen
Application Deadline
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
The pay range for this position is $42,800 - $77,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\page\id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
