Business Operations Manager

T-Mobile USA, Inc • Bellevue, WA • 1m ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
T-Fiber provides cutting-edge fiber optic solutions. Our Fiber Operations team is dedicated to innovation, excellence, and customer satisfaction. As a rapidly growing organization within T-Mobile's new business venture, we manage customer experience and oversee Fiber partnerships. This includes developing scalable processes and tools for our expanding network of partners and integrating joint ventures.
This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met. This individual will drive operational excellence with our partners, streamline communication, processes and systems. Audit partner- customer engagements to ensure optimal performance, and identify opportunities and influence leaders to take action to optimize operations and customer experience. Be critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This individual will manage costs and procurement tasks associated with partners/vendors in the Fiber Operations organization.
This is a hybrid position required to be working in-office at least 3 days a week.
RESPONSIBILITIES:
Audit the installation and trouble call appointments to ensure customer experience and remediate with partner any outstanding issues
Provide strategic guidance by identifying, evaluating and analyzing critical gaps and issues with partnering and driving to resolution
Ensure appropriate reporting and data in place to capture costs associated with partners & vendors within Fiber operations
Find innovative approaches and solutions to problems; Simplify and communicate complex problems through clear communication, useful tools and precise metrics that the field can execute, take action on or drive changes in behavior
Strive for operational excellence with scalable systems and processes within Fiber Operations
Also responsible for other Duties/Projects as assigned by business management as needed.
Skills needed to be successful in this job:
Business analysis; strong analytical and problem-solving skills
Presentations for leadership; exceptional presentation skills that share both qualitative and quantitative information
Strategic thinking; ability to think critically and creatively
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to research and fact find; detail-oriented with strong organizational skills
Excellent program management, execution, implementation and influencing skills
Ability to work independently and as part of a team; flexible, team player with a positive attitude towards internal and external customer experience
QUALIFICATIONS:
Bachelor's Degree in Business, Engineering, or in relevant field of study; or equivalent work experience required
4 years of experience in operations environment
Fiber Customer Support experience preferred
At least 18 years of age
Legally authorized to work in the United States
Base Pay Range: $84,800 - $152,900
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successfu

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