Hybrid Cloud & Operations- Manager

PwC • Grand Rapids, MI • 1m ago

Specialty/Competency: Platform Engineering & Architecture

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.

Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Develop skills outside your comfort zone, and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members.

Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Infrastructure - Cloud Operations team you lead efforts in designing, building, and migrating cloud infrastructure, focusing on technical resilience and disaster recovery. As a Manager, you lead teams and manage client accounts, emphasizing strategic planning and mentoring junior staff. You are responsible for developing IT resilience strategies, conducting workshops, and enhancing client resilience capabilities, while maintaining professional standards and embracing innovation.

Responsibilities

Lead the design and implementation of cloud infrastructure solutions

Guide teams in developing strategies for IT resilience

Manage client engagements with a focus on strategic planning

Mentor junior team members to enhance their professional growth

Conduct workshops to improve client resilience capabilities

Maintain exemplary standards in project deliverables and client interactions

Embrace and promote innovative technologies and methodologies

Foster a culture of continuous improvement and learning

What You Must Have

Bachelor's Degree

5 years of experience

What Sets You Apart

Master's Degree in Computer and Information Science, Information Technology, Computer Science, or Risk Management preferred

Certification(s) from a leading cloud service provider (AWS, Azure, GCP)

Certification(s) from a leading on-premises infrastructure provider (VMware, Nutanix Microsoft, NetApp, EMC, Cisco, Arista)

Business Continuity Professional (CBCP)

ITIL Certification

Information Systems Security Professional (CISSP)

Information Systems Auditor (CISA)

AWS or Azure certifications related to resilience or infrastructure

Excelling in communication and presentation skills

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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