Join Zeal Credit Union as a Full-Time Asset Recovery Coordinator and immerse yourself in a dynamic, onsite role based in Livonia, MI, that is crucial to our mission.

We're looking for an Asset Recovery Coordinator who can combine professionalism and empathy to support members in resolving their account balances. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions will be essential to our member-centered approach. This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. This position requires extensive experience with a collection background and will work through the forbearance, modification, or legal process as an alternative to the traditional collection methods.

Your day to day as an Asset Recovery Coordinator

As a Full-Time Asset Recovery Coordinator at Zeal Credit Union, you will be at the forefront of overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications. You will manage the OREO property portfolio and navigate complex issues related to bankruptcy, judgments, and levies. Maintaining accurate reporting of recovery accounts and managing the repossession portfolio will be key responsibilities, along with preparing documentation for legal initiatives. You'll collaborate with team members to develop credit solutions tailored to our members' needs while keeping meticulous records on delinquent accounts and facilitating insurance claims for various loans. Your negotiation skills will come into play as you seek optimal resolutions for both vendors and members.

Punctuality and regular onsite attendance are essential, as you perform various tasks to support the credit union's mission and ensure effective recovery efforts.

Does this sound like you?

To excel as a Full-Time Asset Recovery Coordinator at Zeal Credit Union, you will need the following knowledge and skills requirements:

1 to 3 years of similar or related experience.

High school education or GED

Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code

Intermediate knowledge of Microsoft Suite products

Strong verbal and written communication skills

Excellent member service skills

Results oriented, with the ability to work independently

Are you ready for an exciting opportunity?

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

Zeal Credit Union

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Asset Recovery Coordinator