The Retail Specialist plays a vital role in ensuring the efficient operation of our donation centers and retail sales floor. This position is responsible for delivering exceptional customer service, processing donations, maintaining a clean and organized environment, and supporting Goodwill's mission to empower the community. The Retail Specialist creates a welcoming and positive experience for donors and customers while upholding the values of Goodwill.

Key Responsibilities

Greet donors warmly, express gratitude for their contributions, and assist with donation drop-offs.

Sort, evaluate, clean, tag, and prepare donated items (e.g., clothing, books, household goods) for display on the sales floor.

Maintain a clean, safe, and organized donation and retail area in compliance with safety standards.

Assist customers in locating merchandise, answering questions, and promoting a positive shopping experience.

Operate the cash register accurately, processing transactions and handling payments with professionalism.

Collaborate with team members to ensure efficient operations and support Goodwill's community-focused mission.

Perform additional tasks as assigned to support retail and donation center operations.

Qualifications

High school diploma or GED preferred but not required.

Forklift operation experience a plus.

Strong customer service and communication skills.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Attention to detail and commitment to maintaining a clean and organized workspace.

Team-oriented with a passion for supporting Goodwill's mission.

Previous retail or customer service experience is a plus but not required.

Ability to lift and move up to 25 pounds and stand for extended periods.

How to Apply If you're passionate about making a difference and providing exceptional service, we'd love to hear from you! Apply in person at your local Youngstown Area Goodwill Industries location or online at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fabda68a-7f05-42e3-ac44-a36196a49e41&ccId=19000101000003&lang=enUS&jobId=553112&jwId=SYS:JW:001{rel="nofollow"}

Youngstown Area Goodwill Industries is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Full or Part-time (less than 30 hours per week) available. Shift is 12:30PM - 8:30PM

Youngstown Area Goodwill

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