Status:Full-Time, Non-Exempt

Salary:$15.50 - $17.50 per hour

Reports to:Director of Housing

About YWCA Central Carolinas:

YWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. We tackle the root causes of inequity by uniquely integrating housing, education, racial justice and wellness.

Our transitional housing programs serve up to sixty-six women and ten families facing homelessness each day by providing safe, affordable transitional housing and comprehensive case management services on our Park Road campus. In our five Youth Learning Centers in two counties, YWCA operates affordable, accessible literacy-based programs for K-5 grade students, after school and all day during the summer. In our racial justice and advocacy work, we host forums and events to educate and mobilize our community to combat systems of oppression. Finally, YWCAs co-ed fitness center empowers individuals in their wellness journey and connects them to our mission. YWCA Central Carolinas has served the Charlotte region since 1902, evolving to meet the changing needs of our community.

Position Objectives:

Provides on-site administrative support to the housing program through written and phone correspondence, data entry and presentation, volunteer coordination and support. Coordinates orientation and admissions process for Women In Transition (WIT) participants. Applies the YWCA mission in all aspects of work and professional conduct, and communicates the racial justice imperative to new program participants.

Hours: Department operating hours (for point of contact and back-up purposes) are 8:00 a.m. - 5:00 p.m. Individuals will be scheduled to work within those hours with some flexibility on lunch breaks depending on coverage needs and other staff schedules. Given the demands of residential housing, this position full schedule is on-site, in office.

Provides Administrative Support for WIT Program

Maintains mass communications with participants on events, facilities updates and community resources.

Manages graduate post exit surveys and reporting.

Manages rent and late fee processing for the program, correspondence with participants in collaboration with program director and finance department.

Serves as HMIS administrator, collating data and reports as required by the county in conjunction with the Director of Housing

Coordinates the Admission Process for WIT Program

Responds to and screens all inquiry calls and emails on inquiry line and referral email.

Coordinates referrals and scheduling of intakes.

Facilitates weekly 2-3 hour intake orientation sessions including facility tours, intake drug screens and 1:1 meetings with scheduled applicants.

Collects collateral information and follows-up with all applicants to inform them of admissions decisions and any treatment recommendations made by team.

Hosts WIT Info Sessions for referring partner agencies.

Schedules, meets with and reviews lease-up paperwork with all applicants approved for admission.

Inputs all new admits into HMIS Bitfocus within 24 hours of their admission into the program. Ensures files are set-up and provided for the Participant Advocate.

Collaborates with the Community

Coordinates volunteer orientations and assignments based on their interest and abilities.

Supports ongoing cultivation and appreciation activities for volunteers, donors and community partners.

Manages volunteer and workshop participation reporting to Philanthropy department and director.

Plans and promotes housing workshops and events within housing programs, manages event registration, helps team generate participation.

Provides Program and Facility Support

Assists with ongoing random room inspections and drug screens for WIT participants in cooperation with Participant Advocates.

Manages donations and informs the director when new supplies are needed.

Adheres to the strictest professional confidentiality and ethical standards in regards to clients and client information

Education and Experience:

Minimum Associates Degree or equivalent business courses/technical training required. Bachelors Degree in Social Work, Counseling, Psychology or similar field preferred. Minimum of two years of office work experience and experience responding to high volume crisis calls required. Exceptional organization skills and comfortability with Google Workspace, Microsoft Office programs and astute at task management. Prefers prior experience working with individuals experiencing homelessness in a residential setting. Ability to de-escalate when needed and utilize critical thinking skills to prioritize concerns and ensure support and stability for participants. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability Insurance

YOUNG WOMENS CHRISTIAN ASSN

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