Position Objectives:

Provides administrative support to the housing department through written and phone correspondence, data entry and presentation, volunteer coordination and support and other independent assignments as needed.

Duties and Responsibilities:

Provides Administrative and Coordination Support

Responds to and screens all housing inquiry crisis calls, and WIT program referrals.

Maintains Transitional Housing Resource Centers and WIT bulletin boards including postings and handouts assigning tasks to volunteers whenever possible.

Manages 6-month and 12-month graduate spreadsheet. Oversees volunteer management of post-exit surveys by telephone and recording data.

Maintains a database for addresses of WIT graduates.

Maintains inventory of participant handbooks and welcome packets.

Manages rent and late fee processing for the WIT program, completing timely deposit tickets and submitting to the finance department, along with room transfers and moves.

Serves as HMIS administrator, collating data and reports as required by the county in conjunction with Director of Housing.

Collaborates with the Community

Coordinates volunteer orientations and assignments based on their interest and abilities; supports ongoing cultivation and appreciation activities for volunteers, donors and community partners. Manages volunteer and workshop participation reporting to Philanthropy department and director.

Plans and promotes housing workshops and events within housing programs, manages event registration and distributes reminders, helps team generate participation.

Provides Program and Facility Support

Responds to all inquiry calls and emails on WIT inquiry line. Provides community resource referrals, as needed. Assists with scheduling of WIT intakes as needed.

Assists with tours on orientations and processing intake appointments, as needed.

Distributes mail to WIT participants and processes return/forwarding mail for all exited participants.

Manages donation of welcome package items and informs the director when new supplies are needed.

YOUNG WOMENS CHRISTIAN ASSN

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