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JOB DESCRIPTION EXTERNAL

County of York

DISTRICT ATTORNEYS

OFFICE

SECRETARY / RECEPTIONIST

Status: Full-Time

FLSA: Non-Exempt / Hourly

Salary: \$18.21 - \$20.09 hourly

Union: M.S.E.A. Grade 4

Reports To: District Attorney or

Designee

Job Summary

This full-time Secretary / Receptionist position will assist the District Attorney and staff with the

efficient and accurate processing of all incoming phone calls and mail processing. This individual

will serve as the initial point of contact for all walk-in visitors to the office.

Scope/Supervision

Works under the general supervisor of the District Attorney and his/her designee who provides

guidance on technical matters, and who reviews completed work assignments for conformance

with established rules, regulations, and state laws.

Responsibilities and Examples of Duties

Greets a wide range of visitors to the District Attorneys Office and assists with

directions, information, complaints and meetings.
Initiates, receives and screens telephone calls, answer questions, provides essential

information, and routes call to appropriate staff or office.
Receives and assists with complaints and requests from the public and District Attorney

staff; research inquiries and follows-up to ensure satisfaction where possible.
Receives facsimiles and electronic mail and processes inquiries and information based on

the importance and urgency of the information.
Prepares daily notification email of personnel availability
Accepts and records administrative fees and restitution per policy.
Assist with other administrative tasks as needed.

Knowledge, Skills, and Abilities

Ability to apply confidentiality and considerable independent judgment

Provide general office support with a variety of clerical activities and related tasks

Being articulate and concise

Ability to diffuse tense situations

Ability to be empathetic in order to relay, exchange, or obtain important information.

Ability to handle information of a sensitive and confidential nature

Ability to maintain patience and display tact, compassion and understanding when

dealing with demanding employees, citizens, attorneys, public officials, media, or others.

Ability to work in a team and independently as needed.

Consistently maintain a professional demeanor

Excellent time management

Excellent communication skills

Strong attention to detail

Must be able to work in a high paced environment and be able to handle multiple tasks

simultaneously

Experience and Certifications

High School Diploma

Minimum of 1 year experience in an office setting.

Valid Drivers License

Must be 18 years of age.

Must be able to provide proof of U.S. Citizenship or legal right to work in the United States.

Must be able to utilize a computer and adapt to new technology. Familiarity with Microsoft Office

Suite is a plus but not a minimum requirement.

Environmental Conditions

The physical demands described here are representative of those that must be met by the employee

to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. The

employee is frequently required to sit for long periods of time; walk; use hands to @type for in a

repetitive motion; and reach with hands and arms. As well as on occasion lift 25 pounds or more.

Reasonable accommodation may be made to enable individuals with disabilities to perform the

essential functions.

Expected Hours of Work

A normal work schedule is required based on the needs of the office. Overtime and evening hours

are limited.

Other Duties

Please note this job description is

York County Government

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