Wyandot County Department of Job and Family Services is looking to hire for the position of Child Support Case Manager. This is a full-time position with pay ranging from $19.26-$26.05 per hour depending on experience, longevity, and educational supplements. ESSENTIAL FUNCTIONS OF THE POSITION:

Manages child support cases in accordance with federal, state, and local laws and procedures. Enters information into Support Enforcement Tracking System (SETS) daily. Answers inquiries from clients and/or public on a variety of child support issues. Conducts case audits to validate case arrears and SETS balances. Validates IRS and/or State Tax offset information in SETS. Schedules, processes, and conducts Administrative Child Support Reviews. Attends Administrative and/or Judicial Mistake-of-Fact Hearings. Gathers information for paternity establishment actions. Schedules genetic testing. Completes Acknowledgement of Paternity Affidavits and submits to Central Paternity Registry. Participates with Administrative Hearing Officer during Administrative Support Hearings by gathering information and calculating child support orders using Child Support Guidelines Worksheet. Documents all actions taken on cases. Completes case narrative in SETS. Completes written and/or statistical reports as needed. Processes Impound Orders and enters all appropriate credit information into SETS. Works reports and performs complex financial functions in coordination with CSPC. Exhibits regular and predictable attendance. Conducts self in a professional manner at all times. Respects agency and client confidentiality principles.

Prepares appropriate documentation and affidavits for attorney for court enforcement actions. Submits case information to attorney for judicial paternity actions and judicial support establishment actions. Testifies in court as needed. Processes reports and activities for various enforcement measures such as FIDM, license suspension, imposition of jail sentences, etc. Researches and completes emancipation process and documentation as required by court. Compiles and submits initial documentation for interstate actions. Contacts appropriate state agencies to monitor on-going interstate actions.

Processes appropriate documentation for child support cases. Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors.

Keeps abreast of changes in child support program, laws, policies and procedures. Attends trainings, conferences, workshops and seminars. Utilizes Child Support Enforcement Manual. Participates with Supervisor in establishment of policy and procedures for unit. Completes special projects as assigned. Other duties as assigned.

Knowledge of: Computer operations (e.g., SETS, Microsoft Office, Scanning and EDMS); Office practices and procedures pertaining to child support programs; Federal, State, and local laws, rules, guidelines and regulations regarding child support programs; Intermediate level mathematical principles; Judgment Entries; Paternity test procedures; Investigative practices; Preparation of evidence for child support cases in court; Expert witness practices and procedures.

Skills in: Typing; Word processing; Excel, Power Point, Organization; Oral and written communication. Ability to: Perform a wide variety of interrelated or nonstandard procedural assignments; Perform intermediate mathematical operations (addition, subtraction, multiplication, and division of fractions, decimals, and percentages) in order to prepare financial audits or child support worksheets; Prepare correspondence; Gather, collate and summarize data; Explain legal or technical material to others; Use computers (e.g., SETS, Microsoft Office, including Word, Exc

Wyandot County DJFS

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Child Support Case Manger