Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

We are looking for a Customer Service Representativeresponsible for

supporting the Company's clients and vendors with ongoing communication via email and phone to maintain strong relationships and a focus on clients.

Hybrid role after training completed. 2 days' work from home, 3 days in the office

Your specific duties will include:

Answering incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems, and provide information, and then document all call information in the CRM system according to standard operating procedures.

Making outbound calls to clients and vendors to collect information, solve problems, and follow up on services.

ManagingownCRM system queue.

Following up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.

Dispatching service requests and follow through to ensure service completion.

Heavy email and phone communication with clients and vendors, including corporate-level interactions.

Specific qualifications for theposition include:

Prior work experience in a or client support role professional call center environment.

Clear written and verbal communication skills.

Superior customer service and relationship-building skills.

MS Excel experience is required

Compensation may vary outside of this range depending on a number of factors, including a candidates qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO and Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mailhr@workway.com or call 972.514.1515.

WORKWAY STAFFING

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Customer Service Representative