This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13311647

SUMMARY DESCRIPTION:

The Front Desk/Intake Specialist is responsible for the intake and greeting of customers at the front desk, daily customer flow and communicating with all departments regarding information of daily events. Assists customers of the Wichita Workforce Center by explaining, clarifying and interpreting general policies and procedures related to center services, partner programs, and agencies operating at the Wichita Workforce Center and in the community to obtain employment and training services. This position requires skill in dealing with difficult persons and situations, utilizing the resources of the workforce development community and partner agencies to enhance the efficiency and effectiveness of the workforce development system in SC Kansas.

PRIMARY DUTIES AND RESPONSIBILITIES:

Participate in all aspects of Career Center operations, including the following:

Greet all customers entering the Workforce Center in a prompt and

professional manner

Process general intake and provide notice to staff of customers

needing services

Serve as the primary point of contact at the front desk, ensuring

consistent daily coverage

Assist in the training and daily communication with front desk back

up coverage

Communicate with all Departments to ensure staff is aware of

scheduled events

Communicate if traffic flow increases to gather additional resources

to assist customers

Ensure Self Service Area runs smoothly

Monitor customer satisfaction and report concerns from the public

and customers to Directors, Managers, and representatives of workforce development entities

Provide assistance to customers with all aspects of services,

including technological resources, assistive devices, and access to interpretation services as needed

Other related duties and responsibilities as assigned

MINIMUM REQUIRED SKILLS AND EXPERIENCE:

Education and experience in customer service and hospitality

Knowledge and understanding of Workforce Investment Opportunity Act

(WIOA) and related workforce development services

Organization- Plans tasks and projects for completion in a timely

and organized manner

Dependability- Is punctual and maintains regular attendance

Initiative- Takes initiative and provides creative ideas to improve

processes

Ability to communicate and collaborate effectively across

cross-functional teams and departments

Strong Customer Service skills

Strong written and oral communication skills

Knowledge and experience with Microsoft Word, Excel, database

programs and ability to work in multiple programs across multiple screens at the same time

PREFERRED SKILLS AND EXPERIENCE:

Kansas WORKReady! Certificate

Bi-Lingual in Spanish, Vietnamese, or fluent in signing for the deaf

PHYSICAL ESSENTIAL FUNCTIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Workforce Alliance of South Central Kansas

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