A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of

the restaurant, and for directing the daily operations of a restaurant in the General Managers absence.

The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative

team player who is passionate about hard work, about having fun, and demonstrating sincere dedication

to the success of the brand. Every Team Member is responsible for representing the culture and mission of

Wingstop to Serve the World Flavor!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Management: Responsible for assisting the General Manager in staffing the restaurant timely

and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both

team members and guests; create the culture in the restaurant through respect, recognition and reward.

Must work well with others and support the Wingstop Team. Must have a proven ability to work well under

pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to

assist all other positions when necessary.

Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in

a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of

the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure

that we provide a quality product to all guests with quick and friendly service. Immediately notify the

General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a

positive attitude.

Financial Management: Control cash, property, product and equipment; builds sales, control labor and

food costs.

Operations Management: Maintain operational standards and requirements in the restaurant; identify

and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstops

company standards; ensure communication is passed across organization from the General Manager and

District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor

and develop team members to ensure a high performing restaurant team; leverage the support of the

Restaurant Support Center; ensure all risk management issues are in compliance with company

standards.

ESSENTIAL SKILLS:

Guest service mentality; has a genuine desire to serve the guests

Maintains a calm, tactful demeanor when dealing with difficult situations

Manages multiple projects and timelines with a sense of urgency and follow through

Well organized and detail oriented

Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

Has an outgoing personality

Strong work ethic

Other duties as assigned

WINGSTOP RESTAURANTS INC-CORPORATE ACCOUNT

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